When critical systems fail, incidents happen or urgent services need to be provided, SIGNL4 bridges the ‘last mile’ to your staff, engineers, IT admins and workers ‘in the field’. It adds real-time mobile alerting to Freshdesk in no time. SIGNL4 notifies through persistent mobile push, text and voice calls with acknowledgement, tracking and escalation. Integrated duty and shift scheduling ensures the right people are alerted at the right time. SIGNL4 thus provides for an up to 10x faster and effective response to critical alerts, major incidents and urgent service requests.

To configure the two-way connection of SIGNL4 with Freshdesk go to Teams -> Apps -> Freshdesk in your SIGNL4 portal. Here you can enter the details accordingly, mainly the URL to your Freshdesk instance and the Freshdesk API key. You can see the description for each item when hovering over the question mark. The app page below describes how to configure the integration: https://www.signl4.com/blog/portfolio_item/freshdesk_mobile_alerting/ You can find out more about SIGNL4 and start your free trial here: https://www.signl4.com/