Freshworks Marketplace

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Skype

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Quickly initiate conversations with requesters and resolve tickets faster by integrating Skype with Freshservice.
Published by Freshworks(about almost 7 years ago)
Free
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700+
Version History
Version 1.0
Supported for
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By clicking on "Install", you acknowledge and agree that your access and use of this application will be governed by the developer's terms of service and privacy policy. Freshworks may share your contact and usage information with the developer.
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OverviewRatings and ReviewInstallation InstructionsPrivacy & Security
Installing Skype app will enable the IT teams to resolve tickets much faster by initiating conversations with the requesters. The integration will enable the following: - Allows agents to communicate with requesters quickly and efficiently. - IM, audio, and video sessions can be made from within a Freshservice ticket, providing instant remote support if the requester’s mobile number is visible. - IM conversations can be saved as ticket notes, allowing contextual information to remain accessible within the ticket.
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Enabling Skype for your Freshservice is a fairly simple process. 1.Head over to the Admin tab in your Freshservice dashboard. 2.Under the Helpdesk Productivity tab, click on the “Apps” icon and goto the “Get more Apps”. 3.When you find Skype, simply click on the icon and hit install. 4.Skype will be enabled for your service desk now.
The information listed below is provided by the App Developer Partner pertaining to the data privacy policies of the latest app version available on the Freshworks Marketplace. The App Developer Partner is solely responsible for the accuracy of the information provided.
What is End-User data?
Any information that is generated or provided by individuals while using your apps in connection with Freshworks products.
Data Management and Storage
Does your app use AI or GenAI features?
NA
Does your app use "Freshworks AI powered features or Freddy AI" and comply with Freshworks AI powered features and Freddy AI terms?
NA
Does your app collect / process any End-User data?
NA
Does your app store any End-User data?
NA
Does your app share End-User Data with any third party entities?
NA
Does your app transfer European Economic Area (EEA) residents’s End-User Data outside of the EEA?
NA
Can the End-User data be exported?
NA
Can End-User data be accessed through your app logs?
NA
Is the End-User data encrypted at rest?
NA
Is the End-User data encrypted in transit?
NA
Does your app adhere to the OWASP (Open Web Application Security Project) security standard?
NA
Does your app permanently delete the customer data as soon as the customer uninstalls the app?
NA
Does your app allow customers to request a custom End-User Data retention period?
NA
For more information related to privacy and security, reach out to developer support
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This is the first version. Release notes not yet available.
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