Installing Skype app will enable the IT teams to resolve tickets much faster by initiating conversations with the requesters. The integration will enable the following: - Allows agents to communicate with requesters quickly and efficiently. - IM, audio, and video sessions can be made from within a Freshservice ticket, providing instant remote support if the requester’s mobile number is visible. - IM conversations can be saved as ticket notes, allowing contextual information to remain accessible within the ticket.

Enabling Skype for your Freshservice is a fairly simple process. 1.Head over to the Admin tab in your Freshservice dashboard. 2.Under the Helpdesk Productivity tab, click on the “Apps” icon and goto the “Get more Apps”. 3.When you find Skype, simply click on the icon and hit install. 4.Skype will be enabled for your service desk now.