Skype V2
Verified by FreshworksBring the power of Skype calling and messaging into your Freshdesk account.
Published by Spritle Software(about almost 6 years ago)
By clicking on "Install", you acknowledge and agree that your access and use of this application will be governed by the developer's terms of service and privacy policy. Freshworks may share your contact and usage information with the developer.
Installing the Skype app for your Freshdesk brings the benefits of the video calling software to your online helpdesk. The primary benefits of Skype app for Freshdesk are:
1. Access to all the features of Skype video-calling and messaging software from the ticket details page
2. Use Skype calling to easily start video or voice calls to address your customer’s issues
3. With the option to start screen-sharing sessions, this is also your customer engagement tool as your agents can understand customer problems easily, and make the support process easier
To install Skype app
1) Log in to your Freshdesk portal and head over to the Admin tab.
2) Create a new custom text field in Contacts to hold the Skype name.
3) Go to Apps and click on “Get more Apps” to open the Custom App Gallery.
4) Once you choose Skype V2, you will be redirected to the install page for the app.
5) Enter your Freshdesk domain URL and API key.
6) Click “Authenticate”
7) Select the custom text field created in step 2 from the dropdown list
8) Click “Install”
Data Management and Storage
Does your app use AI or GenAI features?
NA
Does your app use "Freshworks AI powered features or Freddy AI" and comply with Freshworks AI powered features and Freddy AI terms?
NA
Does your app collect / process any End-User data?
NA
Does your app store any End-User data?
NA
Does your app share End-User Data with any third party entities?
NA
NA
Can the End-User data be exported?
NA
Can End-User data be accessed through your app logs?
NA
Is the End-User data encrypted at rest?
NA
Is the End-User data encrypted in transit?
NA
Does your app adhere to the OWASP (Open Web Application Security Project) security standard?
NA
Does your app permanently delete the customer data as soon as the customer uninstalls the app?
NA
Does your app allow customers to request a custom End-User Data retention period?
NA
For more information related to privacy and security, reach out to developer support
Log in to install this app
Enter your Freshdesk URL to proceed
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Version History
This is the first version. Release notes not yet available.