Installing the Skype app for your Freshdesk brings the benefits of the video calling software to your online helpdesk. The primary benefits of Skype app for Freshdesk are: 1. Access to all the features of Skype video-calling and messaging software from the ticket details page 2. Use Skype calling to easily start video or voice calls to address your customer’s issues 3. With the option to start screen-sharing sessions, this is also your customer engagement tool as your agents can understand customer problems easily, and make the support process easier

To install Skype app 1) Log in to your Freshdesk portal and head over to the Admin tab. 2) Create a new custom text field in Contacts to hold the Skype name. 3) Go to Apps and click on “Get more Apps” to open the Custom App Gallery. 4) Once you choose Skype V2, you will be redirected to the install page for the app. 5) Enter your Freshdesk domain URL and API key. 6) Click “Authenticate” 7) Select the custom text field created in step 2 from the dropdown list 8) Click “Install”