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Slack
Receive timely updates about your prospects and customers within Slack.
Published by Freshworks(about 12 months ago)
Supported for
- Enable your teams to collaborate effectively from their favorite tools: Slack and Freshworks.
- The Freshworks app for Slack can now sync conversations to improve support (Freshchat, CS Suite), sales and marketing (Freshsales Suite) tools.
- Get instant notifications in a designated Slack channel for changes in deal info, customer contact info, or when your team needs to collaborate to resolve a customer support issue.
- Your team can respond on Slack to effortlessly collaborate with agents handling a prospect or a customer.
- Manage time better by eliminating constant switching between multiple tools — get all your updates (deals, contacts, support) inside Slack.
- Boost your team productivity and collaboration between teams working with Freshworks products and their teammates on Slack.
App Details
Categories
Developer Resources
Marketplace Resources
Learn all about improving your team’s collaborative powers using Freshworks and Slack:
- For your customer support needs, check out: https://crmsupport.freshworks.com/en/support/solutions/articles/50000009269?cloud=freshchat
- For your sales and marketing needs, check out:
https://crmsupport.freshworks.com/en/support/solutions/articles/50000002649-how-to-integrate-freshworks-crm-with-slack?cloud=freshsales_suite
App Details
Categories
Developer Resources
Marketplace Resources
Data Management and Storage
Does your app use AI or GenAI features?
NA
Does your app use "Freshworks AI powered features or Freddy AI" and comply with Freshworks AI powered features and Freddy AI terms?
NA
Does your app collect / process any End-User data?
NA
Does your app store any End-User data?
NA
Does your app share End-User Data with any third party entities?
NA
NA
Can the End-User data be exported?
NA
Can End-User data be accessed through your app logs?
NA
Is the End-User data encrypted at rest?
NA
Is the End-User data encrypted in transit?
NA
Does your app adhere to the OWASP (Open Web Application Security Project) security standard?
NA
Does your app permanently delete the customer data as soon as the customer uninstalls the app?
NA
Does your app allow customers to request a custom End-User Data retention period?
NA
For more information related to privacy and security, reach out to developer support
App Details
Categories
Developer Resources
Marketplace Resources
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