Slack - Orch
Verified by FreshworksPerform operations in Slack using workflows, discover and optimize Slack users and usage.
Published by Freshworks(about 2 months ago)
By clicking on "Install", you acknowledge and agree that your access and use of this application will be governed by the developer's terms of service and privacy policy. Freshworks may share your contact and usage information with the developer.
The Slack app lets you automate repeatable actions within Freshservice and also helps you track accurate usage information for SaaS Management.
Learn more: https://support.freshservice.com/en/support/solutions/folders/50000000545
Orchestration
Orchestration apps give you the ability to automate several repeatable actions that span across a diverse set of systems by performing specific actions with Freshservice Workflows. With the Slack app you can perform operations such as post messages to channels when:
1. A high priority ticket is raised
2. An approval is needed
3. A ticket is assigned.
SaaS Management
Freshservice’s direct integration with Slack enables accurate and reliable user and usage discovery directly from the source application instead of relying on just log in to track the same. Integrating with Slack gives you a range of data including:
1. User Name and User Type (Invited Member, Full Member, Admin) & Billing Status (Active/Inactive) in slack
2. 60 Day usage stats - Calculated based on the number of days a user has been actively using slack (logging in,
sending messages). Note: The usage information can be up to 3 days delayed in some cases.
This feature requires the SaaS Management Add-on. Know more: https://support.freshservice.com/en/support/solutions/articles/50000003270
1.1k installs
Sign in to review app
26
5
4
3
2
1
Please click on the link below so you can be redirected to the solution article with detailed information on the installation process
Installation guide for Orchestration
https://support.freshservice.com/en/support/solutions/articles/50000003313
Installation guide for SaaS
https://support.freshservice.com/en/support/solutions/articles/50000003248
Data Management and Storage
Does your app use AI or GenAI features?
No
Does your app use "Freshworks AI powered features or Freddy AI" and comply with Freshworks AI powered features and Freddy AI terms?
No
Does your app collect / process any End-User data?
Yes
What End-User data does your app collect/process?
We process Credential required for Integrating this APP.
What is the purpose of collecting/processing the data?
To perform the actions initated by end-user for this intergration.
Does your app store any End-User data?
No
Does your app share End-User Data with any third party entities?
No
No
Can the End-User data be exported?
No
Can End-User data be accessed through your app logs?
No
Is the End-User data encrypted at rest?
Yes
Elaborate the encryption methodology adopted
AES/ECB/PKCS5PADDING
Is the End-User data encrypted in transit?
Yes
Elaborate the encryption methodology adopted
AES/ECB/PKCS5PADDING
Does your app adhere to the OWASP (Open Web Application Security Project) security standard?
Yes
Which OWASP guidelines or recommendations do you follow to ensure the security of customer data?
As per Freshservice OWASP guidelines (Authentication, Authorization Validation & SQLi Validation)
Does your app permanently delete the customer data as soon as the customer uninstalls the app?
Yes
Does your app allow customers to request a custom End-User Data retention period?
No
Log in to install this app
Enter your Freshservice URL to proceed
https://
Proceed
Version History23.0 (October 2024)
Bug Fixes
22.0 (June 2024)
Bug fixes
21.0 (May 2024)
1. Software grouping prompt: When a specific software is identified through various sources such as Identity Providers (IDP), Direct Software Integrations, and Discovery Agents/Probe, priority will be given to the software discovered through direct integrations on the software list view page.
Any duplicates discovered from other sources will be automatically moved to the ignored list, ensuring a streamlined and accurate software inventory.
2. Delete Confirmation Prompt: When you attempt to delete a configuration, a prompt will appear, ensuring you are aware that the associated software will also be removed along with the account.
3. Seamless Uninstallation: When uninstalling the app, any configurations currently in progress will be automatically removed, preventing clutter and ensuring a clean uninstallation process.
4. Configuration Saving: We've eliminated the need for a separate save button. Configurations will now be saved upon addition or deletion, saving you time and reducing unnecessary clicks.
5. Redirection control: Post-adding or deleting a configuration, you will now be redirected to the configuration list view page instead of the app list view page
In addition to the recent updates, we've implemented a Shimmer Loader feature for configurations. This provides users with a smooth and engaging experience while configurations are being fetched or loaded, enhancing the overall usability of the app.
We are migrating all SaaS marketplace apps from v2.2 to v2.3 of the platform while incorporating changes to accommodate the new datacenter in the Dubai region. Learn more about migration
20.0 (October 2023)
Bug Fixes
19.0 (October 2023)
Bug fixes
18.0 (April 2023)
- Better visibility with sync statuses
- Background sync status refresh
- Download a detailed error report after sync
17.0 (July 2022)
No release notes found
16.0 (January 2022)
No release notes found
15.0 (December 2021)
No release notes found
14.0 (December 2021)
No release notes found
13.0 (September 2021)
No release notes found
12.0 (September 2021)
No release notes found
11.0 (September 2021)
No release notes found
10.0 (September 2021)
No release notes found
9.0 (September 2021)
No release notes found
8.0 (September 2021)
No release notes found
7.0 (September 2021)
No release notes found
6.0 (September 2021)
No release notes found
5.0 (September 2021)
No release notes found
4.0 (September 2021)
No release notes found
3.0 (September 2021)
No release notes found
2.0 (September 2021)
No release notes found