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Perform operations in Slack using workflows, discover and optimize Slack users and usage.

Free

4.2 (26)

1.1k installs

Verified by Freshworks

By clicking on "Install", you acknowledge and agree that your access and use of this application will be governed by the developer's terms of service and privacy policy. Freshworks may share your contact and usage information with the developer.

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The Slack app lets you automate repeatable actions within Freshservice and also helps you track accurate usage information for SaaS Management. Learn more: https://support.freshservice.com/en/support/solutions/folders/50000000545 Orchestration Orchestration apps give you the ability to automate several repeatable actions that span across a diverse set of systems by performing specific actions with Freshservice Workflows. With the Slack app you can perform operations such as post messages to channels when: 1. A high priority ticket is raised 2. An approval is needed 3. A ticket is assigned. SaaS Management Freshservice’s direct integration with Slack enables accurate and reliable user and usage discovery directly from the source application instead of relying on just log in to track the same. Integrating with Slack gives you a range of data including: 1. User Name and User Type (Invited Member, Full Member, Admin) & Billing Status (Active/Inactive) in slack 2. 60 Day usage stats - Calculated based on the number of days a user has been actively using slack (logging in, sending messages). Note: The usage information can be up to 3 days delayed in some cases. This feature requires the SaaS Management Add-on. Know more: https://support.freshservice.com/en/support/solutions/articles/50000003270

4.2

1.1k installs

Patrick McGinley

6 months ago

Doesn't appear to be working;.

James Underwood

7 months ago

Experience has been iffy.

Kevin Beattie

7 months ago

I would love to leverage the ServiceBot for Slack things rather than have to build my own app.

Nathaniel Kurtzweg

9 months ago

Love it

Please click on the link below so you can be redirected to the solution article with detailed information on the installation process Installation guide for Orchestration https://support.freshservice.com/en/support/solutions/articles/50000003313 Installation guide for SaaS https://support.freshservice.com/en/support/solutions/articles/50000003248

The information listed below is provided by the App Developer Partner pertaining to the data privacy policies of the latest app version available on the Freshworks Marketplace. The App Developer Partner is solely responsible for the accuracy of the information provided.

What is End-User data?

Any information that is generated or provided by individuals while using your apps in connection with Freshworks products.

Data Management and Storage

Does your app use AI or GenAI features?

Does your app use "Freshworks AI powered features or Freddy AI" and comply with Freshworks AI powered features and Freddy AI terms?

Does your app collect / process any End-User data?

Yes

What End-User data does your app collect/process?

We process Credential required for Integrating this APP.

What is the purpose of collecting/processing the data?

To perform the actions initated by end-user for this intergration.

Does your app store any End-User data?