Customer experience goes far beyond the customer—it includes your processes and operations too. Freshsales is a Suite that not only streamlines your business operations but also sets your team up for success while keeping the costs down. And if you add Smartflo’s cloud communication capabilities to the mix, you deliver personalized customer service and enjoy easy scaling options. Boost overall productivity and improve your business communication in one powerful bundle. In other words, make the most of cloud technology with novel solutions like one-click-dial, call recordings and smart call logs. Key features to look forward to: > Click-to-call: Enjoy hassle free one-click dialing and do away with manual errors. Also, reach out to more customers in less time. >Efficient lead management: Instantly add new leads and update existing ones without any hassle. > Call pop ups widgets: Never miss a beat with pop-up notifications for every incoming call. > Call recordings: Easy access to all call records for quality, training and development purposes. Key benefits: >Better customer service: With Smartflo for Freshsales Suite, all customer information is handy whenever you need it. So, customer service delivery is just one tap away. >Gauge feedback: Customers always have some feedback to give; note it all down with hassle in the CRM’s notes section. >Increased control: With features like smart call logs, call barging and call whispering, enjoy more control over conversations and drive them towards great customer experience.