Smartsheet - Orch
Verified by FreshworksPerform operations on Smartsheet users, groups, sheets, rows,comments and manage users usage info .
Published by Freshworks(about 11 months ago)
By clicking on "Install", you acknowledge and agree that your access and use of this application will be governed by the developer's terms of service and privacy policy. Freshworks may share your contact and usage information with the developer.
The Smartsheet app lets you automate repeatable actions within Freshservice and also helps you track accurate usage information for SaaS Management.
Orchestration
Orchestration apps give you the ability to automate several repeatable actions that span across a diverse set of systems by performing specific actions with Freshservice Workflows. With the Smartsheet app you can perform actions for:
-User Management
-Group Management
-Sheet Management
-Row Management
-Discussion Management
-Comment Management
https://support.freshservice.com/en/support/solutions/articles/50000003589-installation-guide-for-smartsheet
SaaS Management
Freshservice’s integration with Smartsheet for SaaS Management enables you to track and manage users using Smartsheet directly within Freshservice. Integrating with Box enables you to:
-Track the number of sheets created and owned by smart Smartsheet users.
-This integration requires the SaaS Management Add-on. More details can be found here: https://support.freshservice.com/en/support/solutions/articles/50000003270
200+ installs
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View detailed instructions to set up the integration here: https://support.freshservice.com/en/support/solutions/folders/50000000620
Prerequisites
Create an API access token from your Smartsheet account:
1. In the bottom-left corner, select Account.
2. From the menu Select Apps & Integration
3. In the popup menu, select API Access.
4. Select Generate new access token.
5. Enter a name and click OK.
Save the new access token. Once you leave the page, you will no longer have access to the token.
App Installation Parameter
To install and authenticate the app in Orchestration Center, the following inputs are to be provided:
1. Config Name - Using Config Name, give a unique name for this account’s integration with Freshservice. This name is only for your reference to manage your integrations with multiple Smartsheet instances.
2. API Access Token - The Personal access token of a Smartsheet account. Refer to the prerequisite steps in this document.
3. Freshservice Domain - The domain of your Freshservice account. Example: yourorganization.freshservice.com
Freshservice API Key - Log in to your Freshservice account. Click on your profile icon then "Profile Settings" on the right side pane, under "Your API Key" complete the captcha and copy your API key.
Data Management and Storage
Does your app use AI or GenAI features?
NA
Does your app use "Freshworks AI powered features or Freddy AI" and comply with Freshworks AI powered features and Freddy AI terms?
NA
Does your app collect / process any End-User data?
NA
Does your app store any End-User data?
NA
Does your app share End-User Data with any third party entities?
NA
NA
Can the End-User data be exported?
NA
Can End-User data be accessed through your app logs?
NA
Is the End-User data encrypted at rest?
NA
Is the End-User data encrypted in transit?
NA
Does your app adhere to the OWASP (Open Web Application Security Project) security standard?
NA
Does your app permanently delete the customer data as soon as the customer uninstalls the app?
NA
Does your app allow customers to request a custom End-User Data retention period?
NA
For more information related to privacy and security, reach out to developer support
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Version History10.0 (May 2024)
1. Software grouping prompt: When a specific software is identified through various sources such as Identity Providers (IDP), Direct Software Integrations, and Discovery Agents/Probe, priority will be given to the software discovered through direct integrations on the software list view page.
Any duplicates discovered from other sources will be automatically moved to the ignored list, ensuring a streamlined and accurate software inventory.
2. Delete Confirmation Prompt: When you attempt to delete a configuration, a prompt will appear, ensuring you are aware that the associated software will also be removed along with the account.
3. Seamless Uninstallation: When uninstalling the app, any configurations currently in progress will be automatically removed, preventing clutter and ensuring a clean uninstallation process.
4. Configuration Saving: We've eliminated the need for a separate save button. Configurations will now be saved upon addition or deletion, saving you time and reducing unnecessary clicks.
5. Redirection control: Post-adding or deleting a configuration, you will now be redirected to the configuration list view page instead of the app list view page
In addition to the recent updates, we've implemented a Shimmer Loader feature for configurations. This provides users with a smooth and engaging experience while configurations are being fetched or loaded, enhancing the overall usability of the app.
We are migrating all SaaS marketplace apps from v2.2 to v2.3 of the platform while incorporating changes to accommodate the new datacenter in the Dubai region.
9.0 (October 2023)
Bug Fixes
8.0 (October 2023)
Bug Fixes
7.0 (March 2023)
- Better visibility with sync statuses
- Background sync status refresh
- Download a detailed error report after sync
6.0 (October 2022)
No release notes found
5.0 (December 2021)
No release notes found
4.0 (December 2021)
No release notes found
3.0 (September 2021)
No release notes found
2.0 (September 2021)
No release notes found