Smartsheet Connector App
Verified by FreshworksEnable easy association of projects in Smartsheet with Freshservice Incident and Change tickets.
Published by Freshworks(about 3 months ago)
By clicking on "Install", you acknowledge and agree that your access and use of this application will be governed by the developer's terms of service and privacy policy. Freshworks may share your contact and usage information with the developer.
The integration between Freshservice and Smartsheet offers enhanced visibility and efficient collaboration by automatically associating Smartsheet projects with Freshservice tickets and vice-versa.
Key features of the Freshservice and Smartsheet integration allow admins to:
* Associate a Freshservice Incident or Change with a Smartsheet project based on specific conditions
* Sync updates between linked tickets in both systems
* Enable agents to access project-specific information related to any ticket through the Smartsheet widget.
Learn more: https://support.freshservice.com/en/support/solutions/articles/50000010227
App Details
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App Details
Categories
Developer Resources
Marketplace Resources
Here is a quick step-by-step flow on how to successfully integrate & use these two apps
1. Start Installation
Click the "Install" button to open the App configuration page.
2. Validate Freshservice Credentials
The first tab on the configuration page is for validating Freshservice credentials.
Add the domain URL and API key to validate and proceed.
3. Configure Smartsheet Settings
Once the Freshservice connection is successful, the next step is Smartsheet configurations.
Enter the Smartsheet Client ID and Client Secret to connect the application
4. Complete Installation
Once the details are validated in both the tabs, click the "Install" button to complete the installation.
Detailed help article on the integration: https://support.freshservice.com/en/support/solutions/articles/50000010227
App Details
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Developer Resources
Marketplace Resources
Data Management and Storage
Does your app use AI or GenAI features?
No
Does your app use "Freshworks AI powered features or Freddy AI" and comply with Freshworks AI powered features and Freddy AI terms?
No
Does your app collect / process any End-User data?
No
Does your app store any End-User data?
No
Does your app share End-User Data with any third party entities?
No
No
Can the End-User data be exported?
No
Can End-User data be accessed through your app logs?
No
Is the End-User data encrypted at rest?
NA
Is the End-User data encrypted in transit?
NA
Does your app adhere to the OWASP (Open Web Application Security Project) security standard?
NA
Does your app permanently delete the customer data as soon as the customer uninstalls the app?
Yes
Does your app allow customers to request a custom End-User Data retention period?
No
App Details
Categories
Developer Resources
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Log in to install this app
Enter your Freshservice URL to proceed
https://
Proceed
Version History
This is the first version. Release notes not yet available.