SMS Alert is a powerful and robust online SMS platform capable of sending thousands of SMS messages with just a click. ​ The SMS Alert extension is an exclusive tool that equips your Freshsales account with SMS features using our smsalert.co.in service. Send custom SMS with a friendly interface. The customer will also love it, as they will be notified via SMS from your Freshsales CRM, helping increase customer satisfaction and reducing aftersales support and manual work in sending updates to customers. ​ Whether you've just launched your business, or you've been on the market for a while, use this extension and quickly notice how much your customers appreciate it. In addition, if possible please list out your app's top three features, ones that make it stand out from other similar apps. * send automated ticket status on SMS * notification via SMS on Ticket assignment * send SMS to users phone directly from ticket or contact page

General Settings Enter SMS Alert Username and Password and click on "verify & continue" button. on successful verification, choose sender id from the drop-down. On the right-hand side of the settings page, you can (optional) enter your Freshdesk API Key. This is required only If you want to send SMS to Agents, like when a ticket is assigned to another agent. Configure SMS Template Click on the SMS Template tab. Use given variables/tags as applicable. 1. Change In Ticket Status : SMS is sent to the end user whenever the status of a ticket changes. 2. On Ticket Assignment : SMS is sent to the agent when a ticket is assigned to him by another agent. For using this Freshdesk API is required. Check available credits Click on the Credits tab to see available credits in your SMS Alert account.