Freshworks Marketplace

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SMS

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Send SMS individually, in bulk, or by using workflows, right from the CRM.
Published by Freshworks(about over 6 years ago)
Free
Supported for
freshsales iconFreshsales Classicfreshworks_crm iconFreshsales Suite
By clicking on "Install", you acknowledge and agree that your access and use of this application will be governed by the developer's terms of service and privacy policy. Freshworks may share your contact and usage information with the developer.
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OverviewRatings and ReviewInstallation InstructionsPrivacy & Security
The SMS app in your CRM allows users to send and receive SMS. Users can connect with the SMS vendor of their choice and select the phone number available for sending SMS. Once connected, users can send SMS in one of the three ways : - Individual SMS to contacts. - Bulk SMS. - Automated SMS messages to records and their owners through workflows.
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1. Select a vendor. Choose from Twilio, ClickSend, or Zipwhip. 2. Enter the authentication details and choose the available numbers. 3. Once connected, users can send SMS on the individual contact landing page, in bulk from list views, or automatically based on specific events using workflows. They can manage incoming responses on the corresponding record page.
The information listed below is provided by the App Developer Partner pertaining to the data privacy policies of the latest app version available on the Freshworks Marketplace. The App Developer Partner is solely responsible for the accuracy of the information provided.
What is End-User data?
Any information that is generated or provided by individuals while using your apps in connection with Freshworks products.
Data Management and Storage
Does your app use AI or GenAI features?
NA
Does your app use "Freshworks AI powered features or Freddy AI" and comply with Freshworks AI powered features and Freddy AI terms?
NA
Does your app collect / process any End-User data?
NA
Does your app store any End-User data?
NA
Does your app share End-User Data with any third party entities?
NA
Does your app transfer European Economic Area (EEA) residents’s End-User Data outside of the EEA?
NA
Can the End-User data be exported?
NA
Can End-User data be accessed through your app logs?
NA
Is the End-User data encrypted at rest?
NA
Is the End-User data encrypted in transit?
NA
Does your app adhere to the OWASP (Open Web Application Security Project) security standard?
NA
Does your app permanently delete the customer data as soon as the customer uninstalls the app?
NA
Does your app allow customers to request a custom End-User Data retention period?
NA
For more information related to privacy and security, reach out to developer support
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