Freshworks Marketplace

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Sync data between Freshchat/CSS and Snowflake Data Warehouse

In-App Purchase

Verified by Freshworks

By clicking on "Install", you acknowledge and agree that your access and use of this application will be governed by the developer's terms of service and privacy policy. Freshworks may share your contact and usage information with the developer.

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Overview

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How to install?

Privacy & Security

New

The Snowflake Connector App integrates with Freshchat/CSS, providing agents and admins with data from your Snowflake Data Warehouse. The app includes two components: 1. Ability to enrich contact and company information from/to Snowflake 2. Ability to push analytics reports from Freshchat/CSS into a Snowflake DB. Benefits: Improved Data Accuracy: By synchronizing data between Freshchat/CSS and Snowflake, you can ensure that your customer and company information is always accurate and up-to-date. Centralized Data Management: Keep all your important customer and support data in one place, making it easier to manage, analyze, and derive insights from your data.

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To understand how to install the app, please refer to this solution article - https://crmsupport.freshworks.com/en/support/solutions/articles/50000009954-snowflake-connector-app-for-freshchat

The information listed below is provided by the App Developer Partner pertaining to the data privacy policies of the latest app version available on the Freshworks Marketplace. The App Developer Partner is solely responsible for the accuracy of the information provided.

What is End-User data?

Any information that is generated or provided by individuals while using your apps in connection with Freshworks products.

Data Management and Storage

Does your app use AI or GenAI features?

Does your app use "Freshworks AI powered features or Freddy AI" and comply with Freshworks AI powered features and Freddy AI terms?

Does your app collect / process any End-User data?

Yes

What End-User data does your app collect/process?

All information stored in the Contact and Account objects is processed securely through Workato. The app does not store any data

What is the purpose of collecting/processing the data?

To sync data from Freshchat/CSS to Snowflake for automation and reporting

Does your app store any End-User data?

Does your app share End-User Data with any third party entities?

Yes

Third Party 1

Name of the third party

Workato

Domain

workato.com

Countries where 3rd party entity stores data

Germany, United States

What is the purpose of sharing data?

Workato is the middleware used to do data sync from Freshchat/CSS to Snowflake. The data is deleted in 30 days after sync

Does your app transfer European Economic Area (EEA) residents’s End-User Data outside of the EEA?

Can the End-User data be exported?

Can End-User data be accessed through your app logs?

Is the End-User data encrypted at rest?

Yes

Elaborate the encryption methodology adopted

AE256

Is the End-User data encrypted in transit?

Yes

Elaborate the encryption methodology adopted

Data in Workato is encrypted at rest and in transit. At rest, data is encrypted using a top-level encryption key and a multi-level key hierarchy. Encryption keys are unique to each workspace, thereby limiting vulnerabilities and ensuring your data is separate from other workspaces.

Does your app adhere to the OWASP (Open Web Application Security Project) security standard?

Does your app permanently delete the customer data as soon as the customer uninstalls the app?

Yes

Does your app allow customers to request a custom End-User Data retention period?