Sync data between Freshchat/CSS and Snowflake Data Warehouse
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App has been reviewed by Freshworks and found to be compliant with our Marketplace coding and security guidelines
By clicking on "Install", you acknowledge and agree that your access and use of this application will be governed by the developer's terms of service and privacy policy. Freshworks may share your contact and usage information with the developer.
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OverviewReviewsHow to install?Privacy & SecurityNew
The Snowflake Connector App integrates with Freshchat/CSS, providing agents and admins with data from your Snowflake Data Warehouse.
The app includes two components:
1. Ability to enrich contact and company information from/to Snowflake
2. Ability to push analytics reports from Freshchat/CSS into a Snowflake DB.
Benefits:
Improved Data Accuracy: By synchronizing data between Freshchat/CSS and Snowflake, you can ensure that your customer and company information is always accurate and up-to-date.
Centralized Data Management: Keep all your important customer and support data in one place, making it easier to manage, analyze, and derive insights from your data.
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To understand how to install the app, please refer to this solution article - https://crmsupport.freshworks.com/en/support/solutions/articles/50000009954-snowflake-connector-app-for-freshchat
The information listed below is provided by the App Developer Partner pertaining to the data privacy policies of the latest app version available on the Freshworks Marketplace. The App Developer Partner is solely responsible for the accuracy of the information provided.
What is End-User data?
Any information that is generated or provided by individuals while using your apps in connection with Freshworks products.
Can End-User data be accessed through your app logs?
No
Is the End-User data encrypted at rest?
Yes
Elaborate the encryption methodology adopted
AE256
Is the End-User data encrypted in transit?
Yes
Elaborate the encryption methodology adopted
Data in Workato is encrypted at rest and in transit. At rest, data is encrypted using a top-level encryption key and a multi-level key hierarchy. Encryption keys are unique to each workspace, thereby limiting vulnerabilities and ensuring your data is separate from other workspaces.
Does your app adhere to the OWASP (Open Web Application Security Project) security standard?
NA
Does your app permanently delete the customer data as soon as the customer uninstalls the app?
Yes
Does your app allow customers to request a custom End-User Data retention period?
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Version History
Version 2.0
Released on Aug 16, 2024
Minor bug fixes
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