Solve360
Verified by FreshworksImprove customer communication with complete details of customer from Solve CRM inside Freshchat.
Published by Artis(about almost 6 years ago)
By clicking on "Install", you acknowledge and agree that your access and use of this application will be governed by the developer's terms of service and privacy policy. Freshworks may share your contact and usage information with the developer.
The Solve360 CRM app allows agents to retrieve contact details of customers from Solve360 CRM and see it in an interactive widget inside Freshchat.
If the customer does not exist as a contact inside Solve360 CRM, the agent can create a new Solve360 CRM entry from the Freshchat inbox.
Provide stellar customer support with Solve360 CRM + Freshchat.
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To install Solve360 app
1) Log in to your Freshchat portal and head over to the Freshchat product gallery using link https://web.freshchat.com/a/<your_account_number>/apps
2) Select ‘All’ in Browse by category and search ‘Solve360 CRM’ app.
3) Once you choose Solve360 CRM, you will be redirected to the install page for the app. Click Install.
4) You will need two things to install Solve360 CRM.
1. Username
2. API Token
5) To find API Token in your Solve360 account
1. Login to your Solve360 CRM portal.
2. Select User Settings from the top right drop down menu.
3. Make sure API is selected on left menu.
4. Copy API Token and paste in Freshchat installation page.
6) Now, you can view your ‘Solve360 CRM’ widget in Freshchat inbox.
Data Management and Storage
Does your app use AI or GenAI features?
NA
Does your app use "Freshworks AI powered features or Freddy AI" and comply with Freshworks AI powered features and Freddy AI terms?
NA
Does your app collect / process any End-User data?
NA
Does your app store any End-User data?
NA
Does your app share End-User Data with any third party entities?
NA
NA
Can the End-User data be exported?
NA
Can End-User data be accessed through your app logs?
NA
Is the End-User data encrypted at rest?
NA
Is the End-User data encrypted in transit?
NA
Does your app adhere to the OWASP (Open Web Application Security Project) security standard?
NA
Does your app permanently delete the customer data as soon as the customer uninstalls the app?
NA
Does your app allow customers to request a custom End-User Data retention period?
NA
For more information related to privacy and security, reach out to developer support
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Enter your Freshsales Suite URL to proceed
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Version History
This is the first version. Release notes not yet available.