Remote Access/ Remote Support/Remote Control your user's computers right from within your ticket.
Free
300+ installs
Verified by Freshworks
App has been reviewed by Freshworks and found to be compliant with our Marketplace coding and security guidelines
By clicking on "Install", you acknowledge and agree that your access and use of this application will be governed by the developer's terms of service and privacy policy. Freshworks may share your contact and usage information with the developer.
Install
OverviewReviewsHow to install?Privacy & SecurityNew
Splashtop is now integrated with Freshservice to enable your technicians to remotely access/support/control the end-users' computers by using the Splashtop On-Demand Support (SOS) service.
With the integration, you can easily initiate a remote desktop connection to your users’ computers to provide support directly from within Freshservice tickets. It takes only a few clicks to start a session. After the support case ends, a record of the remote session is automatically inserted in the ticket. Your users need not have any pre-installed software for all this to work.
Splashtop On-Demand Support is a solution optimized for IT Support and Helpdesks looking for a fast and user-friendly remote support solution with high performance and robust security.
Key features
• Easily start a remote session to connect to the user’s computer from within a ticket.
• Full Splashtop features are supported in a remote session, e.g. file transfer, remote reboot, chat, multi-monitor, copy-and-paste, share technician desktop, etc.
• Automatically insert the session logs in the ticket after closing the support session.
• Remote sessions are fully encrypted.
Watch a demo here: https://www.splashtop.com/integrations/freshservice?marketplace
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1. Install the app from the Marketplace.
2. Create customized comments in the ticket comments to customer field. Please use %%LINK%% as the placeholder for the actual SOS download link. E.g., Please download and open SOS from %%LINK%%.
3. Follow the instructions to create an API key and then enter it in the key field: https://support-splashtopbusiness.splashtop.com/hc/en-us/articles/360034476831-How-to-Set-Up-API-Keys-for-Third-party-Integration
4. Click Install and you are ready to go.
The information listed below is provided by the App Developer Partner pertaining to the data privacy policies of the latest app version available on the Freshworks Marketplace. The App Developer Partner is solely responsible for the accuracy of the information provided.
What is End-User data?
Any information that is generated or provided by individuals while using your apps in connection with Freshworks products.
Not an Admin? Share this app with your admin to install it for you.
Version History
Version 6.0
Released on Mar 15, 2023
Bug fix, to fix the issue that the status of the app won't be sustained.
Version 5.0
Released on Oct 27, 2022
Version 4.0
Released on Jun 01, 2022
Version 3.0
Released on Jun 29, 2020
Version 2.0
Released on Jun 17, 2020
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