Freshworks Marketplace

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Splashtop On-Demand Support

Remote Access/ Remote Support/Remote Control your user's computers right from within your ticket.
Free
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300+ installs
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By clicking on "Install", you acknowledge and agree that your access and use of this application will be governed by the developer's terms of service and privacy policy. Freshworks may share your contact and usage information with the developer.
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OverviewReviewsHow to install?Privacy & SecurityNew
Splashtop is now integrated with Freshservice to enable your technicians to remotely access/support/control the end-users' computers by using the Splashtop On-Demand Support (SOS) service. With the integration, you can easily initiate a remote desktop connection to your users’ computers to provide support directly from within Freshservice tickets. It takes only a few clicks to start a session. After the support case ends, a record of the remote session is automatically inserted in the ticket. Your users need not have any pre-installed software for all this to work. Splashtop On-Demand Support is a solution optimized for IT Support and Helpdesks looking for a fast and user-friendly remote support solution with high performance and robust security. Key features • Easily start a remote session to connect to the user’s computer from within a ticket. • Full Splashtop features are supported in a remote session, e.g. file transfer, remote reboot, chat, multi-monitor, copy-and-paste, share technician desktop, etc. • Automatically insert the session logs in the ticket after closing the support session. • Remote sessions are fully encrypted. Watch a demo here: https://www.splashtop.com/integrations/freshservice?marketplace
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1. Install the app from the Marketplace. 2. Create customized comments in the ticket comments to customer field. Please use %%LINK%% as the placeholder for the actual SOS download link. E.g., Please download and open SOS from %%LINK%%. 3. Follow the instructions to create an API key and then enter it in the key field: https://support-splashtopbusiness.splashtop.com/hc/en-us/articles/360034476831-How-to-Set-Up-API-Keys-for-Third-party-Integration 4. Click Install and you are ready to go.
The information listed below is provided by the App Developer Partner pertaining to the data privacy policies of the latest app version available on the Freshworks Marketplace. The App Developer Partner is solely responsible for the accuracy of the information provided.
What is End-User data?
Any information that is generated or provided by individuals while using your apps in connection with Freshworks products.
Data Management and Storage
Does your app use AI or GenAI features?
NA
Does your app use "Freshworks AI powered features or Freddy AI" and comply with Freshworks AI powered features and Freddy AI terms?
NA
Does your app collect / process any End-User data?
NA
Does your app store any End-User data?
NA
Does your app share End-User Data with any third party entities?
NA
Does your app transfer European Economic Area (EEA) residents’s End-User Data outside of the EEA?
NA
Can the End-User data be exported?
NA
Can End-User data be accessed through your app logs?
NA
Is the End-User data encrypted at rest?
NA
Is the End-User data encrypted in transit?
NA
Does your app adhere to the OWASP (Open Web Application Security Project) security standard?
NA
Does your app permanently delete the customer data as soon as the customer uninstalls the app?
NA
Does your app allow customers to request a custom End-User Data retention period?
NA
For more information related to privacy and security, reach out to developer support
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