Splashtop Inc. delivers the best-in-class remote access, remote support, cross-screen productivity and collaboration experience. Splashtop SOS On-Prem, standing for Splashtop On-demand Support with on-premise deployment, is now integrated with Freshservice, to provide remote desktop connection with just a few clicks for a Freshservice technician to reach out to the end user, and faciliate remote support capability. It is a solution optimized for IT Support and Helpdesks looking for a fast and user-friendly remote support solution with high performance and robust security. Splashtop SOS On-Prem comes with the following key features: - Remote session can be initialized within the support ticket with a few clicks. - No installation of application or plugin is required for end users. - Full Splashtop features are supported in a remote session, e.g. file transfer, remote reboot, chat, multi-monitor, copy-and-paste, and etc. - Session logs, including file transfer logs, are automatically retrieved for auditing purpose when the support case is closed. - Remote sessions are fully encrypted. - A technician can connect to unlimited number of end users.