Splashtop SOS is the advanced version of Splashtop On-Demand Support application which is also listed in Freshservice marketplace. The basic functions are the same, except Splashtop SOS provides deeper integration with Splashtop Service Desk technician console. With the integration, you can easily initiate a remote desktop connection to your users’ computers to provide support directly from within Freshservice tickets. It takes only a few clicks to start a session. After the support case ends, a record of the remote session is automatically inserted in the ticket. Your users need not have any pre-installed software for all this to work. Splashtop SOS is a solution optimized for IT Support and Helpdesks looking for a fast and user-friendly remote support solution with high performance and robust security. Key features: • Easily start a remote session to connect to the user’s computer from within a ticket. • Full Splashtop features are supported in a remote session, e.g. file transfer, remote reboot, chat, multi-monitor, copy-and-paste, share technician desktop, etc. • Automatically insert the session logs in the ticket after closing the support session. • Remote sessions are fully encrypted. • (Service Desk) Easier access to Service Desk technician console • (Service Desk) Manage all support sessions on Service Desk technician console.