Stella Connect works by collecting agent-level feedback from customers after every service interaction. Our humanized and gamified feedback requests delight customers and generate response rates of up to 50%, giving you unmatched visibility into agent performance. Customers can rate agents, leave comments about their experience, suggest rewards or make recommendations for areas of improvement. Feedback is shared directly with agents, managers and QA teams in real-time via streams, dashboards and performance leaderboards. Our Freshsales integration enables you to: 1) Automatically send out feedback requests after deals or leads are updated against rules that you can pre-define. 2) Pass interaction categories from Freshsales into Stella Connect to further enrich the agent-level feedback you receive. 3) Link customer feedback within Stella Connect directly to Freshsales activities for deeper, more actionable context. 4) Deliver surveys with company branding in multiple languages with our supported functionality. 5) Create a service recovery workflow to make things right with customers after subpar service interactions.