Introducing our innovative Sticky Notes app for Freshdesk, designed to address the common challenges faced by customer support agents when managing lengthy customer conversations and tickets. Our app serves as a convenient hub for agents to effortlessly drop notes, highlight crucial comments, and assign action items, significantly enhancing internal communication and organization. Key Features: * Effortless Note-Taking: With the Sticky Notes app, agents can seamlessly jot down important information, ensuring that critical details are always at their fingertips. * Pin Essential Comments: Amidst a barrage of customer comments, agents can pin vital notes and comments, ensuring that they are prominently displayed for easy reference. * Editable Notes: The ability to edit notes empowers agents to keep information relevant and up-to-date, benefitting both the current agent and any future team members handling the same ticket or issue. * Prioritization: Pinning notes allows agents to prioritize critical information, guaranteeing that it remains in the spotlight, reducing the risk of overlooking crucial details. * Task Assignment: The app streamlines task assignment based on the notes, making internal operations more efficient. Agents can assign specific tasks to the appropriate team members, ensuring accountability and timely resolution. With our Sticky Notes app, you can transform your customer support operations by providing your agents with a powerful tool to enhance visibility, flexibility, and collaboration. Say goodbye to information overload and hello to a more efficient and organized support workflow. Try our app today and experience the difference it can make in managing your customer interactions and tickets.