The Stonly app for Freshservice gives agents the guidance they need to solve each ticket quickly and accurately, without ever switching context and leaving Zendesk. Step-by-step guides and decision tress for agents directly inside Zendesk. Two-way communication for sending data between tickets and guides. Automatic ticket triage/qualification based on choices made by agents in the guide. Conditional and automated branching inside guides based on ticket data. Automatic search to display only guides relevant to the current ticket. Interactive features to help agents find the right solutions, like AI Answers, inputs, checklists, and back-office integrations. Learn how Stonly empowers thousands of companies to support millions of customers at https://stonly.com/