The Stonly app for Freshdesk gives agents the guidance they need to solve each ticket quickly and accurately without ever switching context and leaving Zendesk. Step-by-step guides and decision trees for agents directly inside Zendesk. Two-way communication for sending data between tickets and guides. Automatic ticket triage/qualification based on choices made by agents in the guide. Conditional and automated branching inside guides based on ticket data. Automatic search to display only guides relevant to the current ticket. Interactive features to help agents find the right solutions, like AI Answers, inputs, checklists, and back-office integrations. Learn how Stonly empowers thousands of companies to support millions of customers at https://stonly.com/

During the install: - Make sure you enter the name of your Stonly team in the "Team name" field - Get your API key by following this guide: https://stonly.com/explanation/how-to-get-your-api-key-in-freshdesk-pNqLqEc55n/Steps/introduction Once the app is installed, you can: - Follow this guide to see how you can trigger special actions in Freshdesk from your guides: https://stonly.com/explanation/how-to-trigger-actions-in-freshdesk-from-stonly-guides-DCh2eng9Ug/Steps/introduction - Edit the settings of the app by following this guide: https://stonly.com/explanation/edit-the-settings-in-freshdesk-C02CM7Awiq/Steps/16872