SugarCRM - Mint version
Verified by FreshworksHandle customer relationships better by getting customer information from SugarCRM to Freshdesk.
Published by Spritle Software(about over 1 year ago)
By clicking on "Install", you acknowledge and agree that your access and use of this application will be governed by the developer's terms of service and privacy policy. Freshworks may share your contact and usage information with the developer.
Installing the SugarCRM app for your Freshdesk enables you to handle customer relationships better from the comfort of your helpdesk.
The app lets you:
1. Retrieve contact and account details, lead details, and more in your helpdesk from SugarCRM and provide support to your customers with better context about their problems.
2. Manage agent access. Helpdesk admins can configure which details they want their agents to access and these details from the CRM system will be available on the Tickets page and Contacts page of the Requesters in your helpdesk software.
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10 installs
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1. Click the Install button and enter your SugarCRM URL, Username, Password on the Settings page.
2. Once you are successfully authenticated, you will get a field setup page. You can select the necessary fields to be displayed on the Ticket Details page(app widget).
3. Click the Install button.
You are now good to go!
Data Management and Storage
Does your app use AI or GenAI features?
NA
Does your app use "Freshworks AI powered features or Freddy AI" and comply with Freshworks AI powered features and Freddy AI terms?
NA
Does your app collect / process any End-User data?
NA
Does your app store any End-User data?
NA
Does your app share End-User Data with any third party entities?
NA
NA
Can the End-User data be exported?
NA
Can End-User data be accessed through your app logs?
NA
Is the End-User data encrypted at rest?
NA
Is the End-User data encrypted in transit?
NA
Does your app adhere to the OWASP (Open Web Application Security Project) security standard?
NA
Does your app permanently delete the customer data as soon as the customer uninstalls the app?
NA
Does your app allow customers to request a custom End-User Data retention period?
NA
For more information related to privacy and security, reach out to developer support
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Version History3.0 (October 2020)
No release notes found
2.0 (September 2021)
No release notes found