SuperReceptionist is a call management tool which eliminates the needs of businesses requiring a receptionist to rout customer calls to correct department. SuperReceptionist is hosted virtually over cloud thereby eliminating the need for businesses to procure, maintain servers etc. On integrating SuperReceptionist connector within Freshdesk businesses gain access to functionalities like: - Route incoming calls from customers to respective agents - Make outbound calls to customers - Take notes/dispositions while on call - Create or Link tickets with phone numbers - Track all incoming & outgoing calls via CDR and access to call recording - Agent Status updation (where users can mark themselves as Available, Go on Break or Log Out as well) We offer services to a wide spectrum of customers ranging from SMB to Large Enterprises via our various plans starting from our most basic Advance Plan to our Call Center module. For our pricing details, see https://www.knowlarity.com/pricing/voice. Regards Team Knowlarity (A Gupshup Group Company)

Please refer to the detailed installation guide here: https://konnect.knowlarity.com/help/freshdesk-mint