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SupportLogic

ai-apps management badgeNot governed by Freshworks Freddy AI
As a reminder, the way in which a given App within the Freshworks Marketplace processes, transmits, uses, and retains data (including in the context of artificial intelligence (AI) related features) is defined by the license terms offered by the relevant third-party licensor of that App.
SX platform and applications will transform your support from reactive to proactive and predictive.
Published by Supportlogic(about almost 2 years ago)
Supported for
OverviewInstallation InstructionsPrivacy & Security
SupportLogic is a force multiplier for Freshdesk. We’ve done all the heavy lifting to add predictive insights to your Freshdesk deployment. Get started with your data quickly. Our frictionless onboarding process means it’s easy to connect and act on insights immediately. We do the work to ensure the uniqueness of your organization is part of the integration. Visit Supportlogic.com now to request a free demo! SupportLogic SX Applications Our SupportLogic SX platform and applications are designed to transform your support from reactive to proactive and predictive. Take Your Support Operations to the Next Level When you connect SupportLogic to Freshdesk, you unlock a myriad of benefits. - Signal Extraction and AI/ML Analysis - Case Escalation Prediction - AI-Powered Case Backlog Management - Intelligent Case Routing - Agent Coaching and Optimization - Case & Customer Sentiment Analysis - Customer Churn Prediction Read more about our SX platform and applications or Request a demo with SupportLogic now by visiting Supportlogic.com! Level up your Support Workflow Our Freshdesk integration enables you to manage support cases and customers from right within SupportLogic. Read and write directly to Freshdesk – keeping your workflow in one place. Build on What You Already Know SupportLogic is a non-intrusive, cloud-based layer of intelligence for your existing Freshdesk environment. There’s no “rip and replace” or deep coding required. Simply deploy our lightweight data connector and get started transforming your support operations from day one. Our self-service design means control of your data always stays with you. Secure, No-Hassle Integration As part of your setup and onboarding process, SupportLogic does all the data migration and ongoing integration setup between your Freshdesk and SupportLogic instances. We make it easy for you to begin reading and acting on customer signals in your case interactions fast, providing for rapid adoption and ROI. Find out more about adding SupportLogic to your Freshdesk deployment today or Request a demo with SupportLogic now by visiting Supportlogic.com!

App Details

Categories
AI & BotsData management & AnalyticsProductivity, Utility & Workflows

Developer Resources

Developer SupportWebsite
Please visit the vendor’s website for privacy policy and terms of use.

Marketplace Resources

Contact Supportlogic.com/request-a-demo for a demo of features and capabilities.

App Details

Categories
AI & BotsData management & AnalyticsProductivity, Utility & Workflows

Developer Resources

Developer SupportWebsite
Please visit the vendor’s website for privacy policy and terms of use.

Marketplace Resources

The information listed below is provided by the App Developer Partner pertaining to the data privacy policies of the latest app version available on the Freshworks Marketplace. The App Developer Partner is solely responsible for the accuracy of the information provided.
What is End-User data?
Any information that is generated or provided by individuals while using your apps in connection with Freshworks products.
Data Management and Storage
Does your app use AI or GenAI features?
NA
Does your app use "Freshworks AI powered features or Freddy AI" and comply with Freshworks AI powered features and Freddy AI terms?
NA
Does your app collect / process any End-User data?
NA
Does your app store any End-User data?
NA
Does your app share End-User Data with any third party entities?
NA
Does your app transfer European Economic Area (EEA) residents’s End-User Data outside of the EEA?
NA
Can the End-User data be exported?
NA
Can End-User data be accessed through your app logs?
NA
Is the End-User data encrypted at rest?
NA
Is the End-User data encrypted in transit?
NA
Does your app adhere to the OWASP (Open Web Application Security Project) security standard?
NA
Does your app permanently delete the customer data as soon as the customer uninstalls the app?
NA
Does your app allow customers to request a custom End-User Data retention period?
NA
For more information related to privacy and security, reach out to developer support

App Details

Categories
AI & BotsData management & AnalyticsProductivity, Utility & Workflows

Developer Resources

Developer SupportWebsite
Please visit the vendor’s website for privacy policy and terms of use.

Marketplace Resources

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