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SupportSync

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Create and access product returns (RMAs) in SupportSync from Freshdesk.
Published by Supportsync(about 7 years ago)
Free
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18
Version History
Version 1.0
Supported for
By clicking on "Install", you acknowledge and agree that your access and use of this application will be governed by the developer's terms of service and privacy policy. Freshworks may share your contact and usage information with the developer.
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OverviewRatings and ReviewInstallation InstructionsPrivacy & Security
SupportSync RMA helps customer service agents quickly create, view and track product returns (RMA's) while providing return centers with powerful processing tools and features. Easy to use interface. Improve your customers service experience and your brands service reputation. Synchronize your customers with your support teams and return centers in real time. Reduce costs by improving efficiency and customer adding service automation. Integrates with major shipping carriers (UPS, FedEx and USPS). We provide customer service agents on the Freshdesk platform with a simple, easy to use interface for quickly creating, viewing, editing and tracking returns that will synchronize support team members and customers throughout the return process. Customer service agents can remain within the Freshdesk platform while utilizing the powerful features of the SupportSync application. SupportSync is designed to handle the array of contingencies that can arise within the return management environment. Our active processing engine will provide your return centers with a powerful, efficient tool to receive, process and ship replacement units and accessories as well as provide a system for recording test results with reports to quickly analyze trends and corrective actions.
A SupportSync account is required. Please go to www.supportsync.com to sign up for a free trial. In Freshdesk, click the **Install** button on the right of this page. On the App Installation Page, enter your SupportSync domain in the **ssDomain** field. When you open a Ticket, you will be prompted for your SupportSync **Username** and **Password** to login.
The information listed below is provided by the App Developer Partner pertaining to the data privacy policies of the latest app version available on the Freshworks Marketplace. The App Developer Partner is solely responsible for the accuracy of the information provided.
What is End-User data?
Any information that is generated or provided by individuals while using your apps in connection with Freshworks products.
Data Management and Storage
Does your app use AI or GenAI features?
NA
Does your app use "Freshworks AI powered features or Freddy AI" and comply with Freshworks AI powered features and Freddy AI terms?
NA
Does your app collect / process any End-User data?
NA
Does your app store any End-User data?
NA
Does your app share End-User Data with any third party entities?
NA
Does your app transfer European Economic Area (EEA) residents’s End-User Data outside of the EEA?
NA
Can the End-User data be exported?
NA
Can End-User data be accessed through your app logs?
NA
Is the End-User data encrypted at rest?
NA
Is the End-User data encrypted in transit?
NA
Does your app adhere to the OWASP (Open Web Application Security Project) security standard?
NA
Does your app permanently delete the customer data as soon as the customer uninstalls the app?
NA
Does your app allow customers to request a custom End-User Data retention period?
NA
For more information related to privacy and security, reach out to developer support
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