Follow these steps to install SurveyMonkey Plus: 1. Go to Admin → Apps → Get More Apps → SurveyMonkey Plus. 2. Account Details: 1.Enter your Account URL Ex: https://domain.freshdesk.com 2.Enter your API Key. You can find your API Key in the profile settings of your Freshdesk account. 3.Click Install. 3. Authorize: 1. Open the settings page of the app again by clicking on the gear icon. 2. Click on the Authorize button in the Authorization tab to authorize Freshdesk to access your Survey Monkey account. 3. After successful authorization click on the survey settings tab. You can switch to the authorization tab to re- authorize if needed. 6. Survey Settings: 1. A pop will be displayed where you can select the type of survey configuration whether via folders or without folders, if you are not aware of folder configuration use the following link: https://help.surveymonkey.com/articles/en_US/kb/How-do-I-add-folders-or-move-surveys-into-folders Note: After installation you will not be able to configure this again. 2. After selecting the type of survey configuration, you will see a list of surveys from your surveyMonkey account. Note: Only surveys where the collector in SurveyMonkey is categorized as Web Link will be listed here. 3. You can configure the different surveys for each ticket group. 4. Option to select the collector for each survey is available. 5. Once the app is installed, you can go back the edit the surveys and collectors by clicking the Update surveys button. 6. In Survey Link Text, enter the text which appears below your signature at the bottom of the email sent to the customer, along with the survey link. Here, you can also make use of the placeholders for Agent Name and UserName. 7. An option to pass the ticket properties as custom variables to SurveyMonkey is available. Please note that custom variable are supported only in SurveyMonkey enterprise accounts. For more details on custom variables use the following link: https://help.surveymonkey.com/articles/en_US/kb/What-are-custom-variables-and-how-do-I-use-them 7. General Settings: 1. Allow agents to add survey links to specific emails - This provides an option provided for the Agent to include the surveys in the reply editor. You can enable/disable the toggle option. 2. You can restrict the surveys to be triggered for a customer by configuring the option - Select how many days you don’t want to send the survey to the same customer. 3. Select the agent roles to give access to view the survey responses. 4.Select when do you want to send the survey link, whether when the ticket is closed or when the ticket is resolved. You can also configure ticket field condition with this option. 5. If you want to send a survey with a delay interval, you can select ticket source say like phone, twitter and configure it with a delay.