SurveySparrow is an omnichannel experience management platform that helps you level up your customer feedback programs with conversational surveys. From collecting and analyzing meaningful insights to acting upon them, the platform lets you refine Customer, Employee, and Product Experiences at every touchpoint of the user journey. Choose surveys that suit your needs best Classic survey Chat survey NPS survey CSAT survey CES survey Know your brand advocates. You can trigger a Net Promoter Score(NPS) survey to your audience after a ticket status is closed to understand how well you’ve handled their tickets, collect feedback in areas where you can improve, and create win-win moments for both sides. Identify and solve customers’ pain points. A checkout experience survey can use Customer Effort Score(CES) to identify customers’ pain or easiness with your checkout process. Set up automation to close the feedback loop and bridge the gaps. Gauge your customers’ satisfaction. Retail industries can establish their brand when they truly listen to their customers and keep them delighted with your business. With Customer Satisfaction(CSAT) survey, you can check your customer’s pulse for continuous improvement. Trigger the right survey at the right time - Trigger surveys when a ticket is created or updated - Trigger surveys when a contact is created or updated Trigger surveys when a ticket is created or updated Tapping customer feedback at the right time helps you go deeper into the feedback loop and close it effortlessly. For instance, trigger a Net Promoter Score or Customer Satisfaction(CSAT) survey through Email/SMS share when a ticket’s status is closed. Trigger surveys when a contact is created or updated Collect customer feedback when a new contact is created or when an existing contact is updated on your Freshdesk account. To shed some light on customer onboarding, you can roll out a Customer Effort Score(CES) survey to understand their onboarding experience. Leave no touchpoints untapped! Enhance customer experience to level up your business.

1. Navigate to Admin Settings on your Freshdesk dashboard, choose Apps under Support Operations, search the SurveySparrow app in the search bar and install it. 2. Signup/login to your SurveySparrow account and create Surveys by clicking the New Survey button. Once created the survey, navigate to the Share tab and configure an email share. 3. Next, In your SurveySparrow App Dashboard Create a new trigger by clicking on the new trigger button. 4. Configure the trigger details. Name the trigger and give a description for future references. Now, choose the survey type, the survey, and email share, from the dropdown. Optionally you can set a delay if your survey should trigger after x days. 5. Once done, set the conditions for the trigger. Pass custom variables to the survey. 6. Click Submit to save all the details. Now, a new survey will be triggered to the customer's email when they meet the configured conditions. 7. You can disable, edit or delete the trigger from the Dashboard itself. To uninstall the App, navigate to Settings → Apps→ Choose App and select Uninstall.