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Survicate
All-in-one customer survey tool integrated with Freshdesk.
Published by Freshworks(about over 6 years ago)
Supported for
Now, you can make surveys a part of your customer support processes with Survicate surveys for Freshdesk. Collect valuable customer insights and boost growth by increasing customer satisfaction and discovering opportunities for growth. Add Survicate surveys to canned responses in Freshdesk.
With Survicate for Freshdesk, you can:
1. Research and improve your Net Promoter Score® or Customer Effort Score.
2. Use unlimited follow-up questions to collect deeper insights.
3. Send a link to your Customers via email, messenger, social media or place it in your articles.
4. Use questionnaires to get in-depth customer feedback.
5. Gain qualitative insights on your customer support process.
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Link surveys let you answer the first question inside an email and redirect you to the landing page with follow-up questions.
How to create a survey:
1. Simply choose a type of survey.
2. When you create a survey remember that the survey needs to be "link survey" (represented by a envelope both in library and Start from scratch)
3. Choose the provider as Freshdesk.
4. Create your survey depending on your need and copy the code and paste the HTML using your platform rules of mail creation.
You can also choose to distribute surveys copying link shown in Share a link text box, hide it under CTA button or your custom text.
App Details
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Data Management and Storage
Does your app use AI or GenAI features?
NA
Does your app use "Freshworks AI powered features or Freddy AI" and comply with Freshworks AI powered features and Freddy AI terms?
NA
Does your app collect / process any End-User data?
NA
Does your app store any End-User data?
NA
Does your app share End-User Data with any third party entities?
NA
NA
Can the End-User data be exported?
NA
Can End-User data be accessed through your app logs?
NA
Is the End-User data encrypted at rest?
NA
Is the End-User data encrypted in transit?
NA
Does your app adhere to the OWASP (Open Web Application Security Project) security standard?
NA
Does your app permanently delete the customer data as soon as the customer uninstalls the app?
NA
Does your app allow customers to request a custom End-User Data retention period?
NA
For more information related to privacy and security, reach out to developer support
App Details
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Developer Resources
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