The Freshchat to Freshdesk Sync integration streamlines data migration from Freshchat to Freshdesk by mapping Freshchat fields to Freshdesk custom fields. For instance, product names captured in Freshchat can be automatically synced to a custom ticket field in Freshdesk. This pre-population of ticket fields helps agents work faster and eliminates manual data entry. Features - Field Mapping: Map Freshchat fields (e.g., product name) to Freshdesk custom fields. - Data Sync: Automatically pre-populates Freshdesk ticket fields with Freshchat data. - Enhanced Productivity: Reduces manual effort, enabling agents to focus on resolving tickets. Note: - When syncing agent fields, ensure they only carry email data from Freshchat. - Only supports single-line and dropdown fields (dependent fields are not supported). - Requires creating a custom single-line field in Freshdesk and integrating your Freshchat account. Use Cases: - Streamlined Field Management: Sync product names from Freshchat to Freshdesk, ensuring consistency across tools. - Faster Ticket Handling: Pre-populated fields enable agents to process tickets with minimal setup. - Custom Workflows: Use synced fields to trigger automation rules in Freshdesk.