This app enables Freshservice to import all your GSuite users to Freshservice account as requesters. The app also ensures that any changes made to the users in GSuite are reflected in Freshservice immediately. Prerequisites: 1. The app should be configured by using your Google Workspace Account Administrator 2. The “Trusted: can access all Google services” option needs to be enabled in the Google Workplace admin settings. Follow the steps mentioned in the solution article : https://help.dragapp.com/en/article/how-do-i-fix-the-this- app-is-blocked-error-message-1xxo9nb/ Features: 1. Import all users from GSuite when the app is installed. 2. Real-time updates and deletes from GSuite. 3. Map custom (Single line text field) and default attributes in GSuite to appropriate Freshservice requester fields. 4. First name, Last name, Primary email address, and Address are mapped to Freshservice requesters by default during the sync. 5. Import filters - the ability to import users based on Address, Organization Name, Department, or Job title. Caveats: 1. This app by default has only 50 API RPM, in case for first time installation or any bulk updates, considering the scenario the mapping has all the fields configured, then for a single user the app makes about 5 API calls which in turn will breach the API Rate Limit for while the app tries to sync more than 10 users, so kindly request you to raise the API RPM for this particular app in your instance with the support of CSM / TAM. 2. If you change the primary email for any user in GSuite, the app creates a new requester in Freshservice. The primary email is the unique identifier. 3. If any of the requester fields in Freshservice have been marked mandatory, be sure to map them during the installation.