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Tableau Reporting on Freshdesk
Tableau Reporting on Freshdesk is an analytical add-on for Freshdesk that delivers operational & analytical dashboards.
Published by Radiare(about over 5 years ago)
Supported for
The Tableau Dashboard offers a variety of filters to provide more detailed analysis. It also allows you to select specific values in order to perform comparative analysis.
Analysis coverage includes Ticket Analytics, Agent Productivity and Team Performance delivered through Tableau. This leverages your existing enterprise Tableau environment to deliver the reports and dashboards.
With the Tableau Dashboard, you can:
1. Get detailed insights into your Freshdesk activities available as easy-to-interpret visuals.
2. Proactively address customer needs with knowledge on ticket volume by type, requester, etc.
3. Analyze agent performance and improve workload and quality of resolution
4. Minimize ticket resolution time
App Details
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Developer Resources
Marketplace Resources
You can use this app to visualize the dashboard in Tableau account. First of all, the following information is required to configure the App.
- Freshdesk URL (organization.freshdesk.com)
- Freshdesk API Key.
Here's how you can get your API key:
i. Login to your Freshdesk Admin Account.
ii. Click on your Agent Avatar on the top right and select Profile Settings.
iii. On the right pane, you would find the API Key.
iv. Copy-paste this as required to authenticate third-party solutions.
App Details
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Developer Resources
Marketplace Resources
Data Management and Storage
Does your app use AI or GenAI features?
NA
Does your app use "Freshworks AI powered features or Freddy AI" and comply with Freshworks AI powered features and Freddy AI terms?
NA
Does your app collect / process any End-User data?
NA
Does your app store any End-User data?
NA
Does your app share End-User Data with any third party entities?
NA
NA
Can the End-User data be exported?
NA
Can End-User data be accessed through your app logs?
NA
Is the End-User data encrypted at rest?
NA
Is the End-User data encrypted in transit?
NA
Does your app adhere to the OWASP (Open Web Application Security Project) security standard?
NA
Does your app permanently delete the customer data as soon as the customer uninstalls the app?
NA
Does your app allow customers to request a custom End-User Data retention period?
NA
For more information related to privacy and security, reach out to developer support
App Details
Categories
Developer Resources
Marketplace Resources
Log in to install this app
Enter your Freshdesk URL to proceed
https://
Proceed
Version History