The integration between Freshservice and Tanium allows IT service management teams to keep track of all the assets in one place. The asset sync enables agents to get additional context about devices mapped to requester while resolving tickets. Key features possible with the Freshservice and Tanium integration: 1. Sync assets on Tanium to Freshservice at a specific window to add new assets and update existing asset details 2. View all the assets mapped to a requester via the Tanium widget on the ticket details page 3. Track all the Tanium assets from the Freshservice assets page Learn more: https://support.freshservice.com/en/support/solutions/articles/50000010241

Here is a quick step-by-step flow on how to successfully integrate & use these two apps 1. Start Installation - Click the "Install" button to open the App configuration page. 2. Validate Freshservice Credentials - The first tab on the configuration page is for validating Freshservice credentials. - Add the domain URL and API key to validate and proceed. 3. Configure Tanium Settings - Once the Freshservice connection is successful, the next step is Tanium configuration. - Enter your Tanium app URL and Credential to connect your Tanium account. Only Freshservice credentials are accepted. Please generate API token in Tanium to create corresponding credentials in Freshservice. - Here’s how to create API token in Tanium: https://help.tanium.com/bundle/ug_console_cloud/page/platform_user/console_api_tokens.html - Here’s how to create Freshservice credentials: https://support.freshservice.com/support/solutions/articles/50000003816-centralized-credential-store 4. Map Tanium Fields to Freshservice - In this step, you will be asked to map Tanium fields with that of Freshservice fields. Some fields are mandatory to complete the setup. - Once you finish this step, click on Install and your installation process is complete Detailed help article: https://support.freshservice.com/en/support/solutions/articles/50000010241