Businesses always have a set of processes and rules that need to be adhered to in their day to day operations. A To do App comes in handy to structure this process for a newly joined team member and as well as a seasoned staff. Once the app is installed, the admin of the organization would be able to 1. Add a set of tasks for each ticket type that agents must complete 2. Also decide whether all tasks for a given ticket are completed before resolving or closing the ticket Once the app is configured, inside the ticket details page 1. Both agents and admin would be able to see the tasks shown for a selected ticket type. 2. Agents can refer to the tasks to ensure all steps are followed when working on a particular type of ticket 3. Based on the app settings, agents will be able to resolve or close a ticket if all tasks are not checked and completed.