Teamviewer
Verified by FreshworksProvide remote assistance to customers using TeamViewer app for Freshchat.
Published by Artis(about over 5 years ago)
By clicking on "Install", you acknowledge and agree that your access and use of this application will be governed by the developer's terms of service and privacy policy. Freshworks may share your contact and usage information with the developer.
Installing the TeamViewer app in your Freshchat inbox has multiple benefits. Some of these benefits include:
1. Provide remote assistance to your customers to solve complicated issues quickly and efficiently.
2. Allowing agents to initiate a TeamViewer session directly from inbox with the click of a button.
3. Ability to access customer’s workstation while resolving issues.
4. After session is terminated, session details will be saved under session reports in TeamViewer for future reference.
5. Increase agent productivity.
6. Improve customer satisfaction.
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1.2k installs
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To install TeamViewer app
1) Log in to your Freshchat portal and head over to the Freshchat product gallery using link https://web.freshchat.com/a/<your_account_number>/apps
2) Select ‘All’ in Browse by category and search ‘TEAMVIEWER’ app.
3) Once you choose Teamviewer, you will be redirected to the install page for the app. Click Install.
4) Now, you can view your ‘TEAMVIEWER’ widget in Freshchat inbox.
5) Click on ‘Authorize’ button and enter your Teamviewer login credentials.
6) Click on ‘Generate new session’ to generate and copy meeting URL in the chat widow.
7) To generate a new session link in the same chat, remove existing session link and click on ‘Regenerate new session’.
Data Management and Storage
Does your app use AI or GenAI features?
NA
Does your app use "Freshworks AI powered features or Freddy AI" and comply with Freshworks AI powered features and Freddy AI terms?
NA
Does your app collect / process any End-User data?
NA
Does your app store any End-User data?
NA
Does your app share End-User Data with any third party entities?
NA
NA
Can the End-User data be exported?
NA
Can End-User data be accessed through your app logs?
NA
Is the End-User data encrypted at rest?
NA
Is the End-User data encrypted in transit?
NA
Does your app adhere to the OWASP (Open Web Application Security Project) security standard?
NA
Does your app permanently delete the customer data as soon as the customer uninstalls the app?
NA
Does your app allow customers to request a custom End-User Data retention period?
NA
For more information related to privacy and security, reach out to developer support
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Version History2.0 (January 2022)
No release notes found