Installing the TeamViewer app for your Freshdesk has multiple benefits for your online helpdesk. Some of these benefits include: 1. Provide remote assistance to your customers to solve complicated issues quickly and efficiently. 2. Allowing agents to initiate a TeamViewer session directly from the ticket page with the click of a button. 3. Ability to access customer’s workstation while resolving issues. 4. After the session is terminated, session details will be saved under session reports in TeamViewer for future reference. 5. Increase agent productivity. 6. Improve customer satisfaction.