Key Benefits Excellent customer experience Telavox for Freshdesk displays essential customer information before the interaction even begins, enabling a personalised and well informed customer interaction. Focus on the conversation With Telavox for Freshdesk agents no longer need to switch between applications during an interaction to use the features required to provide an excellent customer experience. Efficient and empowered agents Telavox for Freshdesk removes a lot of the error prone and boring manual input required to keep data consistent and conversations coherent over time, offering a more efficient work day with much less frustration. Key Features * Receive or make calls (including click to dial) inside Freshdesk without needing to install a separate app. * Create a contact, lead or account for a previously unknown caller based on incoming caller information with ease * Complete softphone capabilities such as call transfer, mute, put on hold and more inside Freshdesk. * Contact popup with related information displayed for both incoming and outgoing calls. * Navigate to contact and related information with a single click. * See colleagues´ line (presence) and profile status. * Manage availability and queue membership. * View live queue statistics, monitor current queue calls and view queue call history. * View call history and listen to recorded calls and voicemails. * Other integrations, such as bankId, queue caller id, custom URL-pop on answer and more work seamlessly inside Freshdesk.