By installing this app, you get the following benefits: 1. Agents can create workitems from the ticket details sidebar in Freshservice. By selecting the project and workitem type, Freshservice tickets appear as workitems on TFS. 2. Once the work item is created and mapped with a ticket, any note/reply made to the Freshservice tickets will be fetched and added in TFS automatically. 3. Any status change in TFS will automatically reflect in the corresponding Freshservice tickets and vice versa. Status configuration can be provided in the app config stage. 4. Workitems in TFS can also be created via other sources; if the subject name matches with the configured subject in app config, it will create a workitem in the specific project. 5. Ticket requester will be mapped as the "created by" user in TFS. 6. Only 15 Agile projects can be selected in project dropdown in the configuration page. 7. This app supports only Incident and Service Request.