TFS By Techaffinity
Verified by FreshworksCreate work items in TFS from Freshdesk with this integration.
Published by tag(about almost 3 years ago)
By clicking on "Install", you acknowledge and agree that your access and use of this application will be governed by the developer's terms of service and privacy policy. Freshworks may share your contact and usage information with the developer.
By installing this app, you get the following benefits:
1. Agents can create workitems from Freshdesk.On selecting the project and workitem type, Freshdesk tickets appear as workitems on TFS.
2. Any note/reply made to the Freshdesk tickets will be reflected in TFS automatically.
3. Any status change in TFS will automatically reflect in the corresponding Freshdesk ticket and vice versa. Status configuration can be provided in the application config stage.
4. Workitems in TFS can also be created via other sources; if the ticket subject name matches with the subject name provided in application config, it will create a workitem for a specific project in TFS.
5.Only 15 Agile projects can be selected in project dropdown in the configuration page.
Pre-Requisites:
- This app needs you to have an account with TFS.
- You need the following details to install the app.
1. Personal Access Token from TFS (To get Personal Access Token from TFS account, go to TFS settings Profile Settings -> Security settings) Click + sign to create new token.
2. Provide TFS Domain Name
3. Provide TFS UserName
4.Provide TFS Collection Url
5. Freshdesk Domain name
6. Freshdesk API key
7. Only 15 Agile projects can be selected in project dropdown in the configuration page.
8. Only the selected projects in the configuration page will be populated in the project dropdown in the app and in the subject mapping dropdown of the automation rules in the configuration page.
Data Management and Storage
Does your app use AI or GenAI features?
NA
Does your app use "Freshworks AI powered features or Freddy AI" and comply with Freshworks AI powered features and Freddy AI terms?
NA
Does your app collect / process any End-User data?
NA
Does your app store any End-User data?
NA
Does your app share End-User Data with any third party entities?
NA
NA
Can the End-User data be exported?
NA
Can End-User data be accessed through your app logs?
NA
Is the End-User data encrypted at rest?
NA
Is the End-User data encrypted in transit?
NA
Does your app adhere to the OWASP (Open Web Application Security Project) security standard?
NA
Does your app permanently delete the customer data as soon as the customer uninstalls the app?
NA
Does your app allow customers to request a custom End-User Data retention period?
NA
For more information related to privacy and security, reach out to developer support
Log in to install this app
Enter your Freshdesk URL to proceed
https://
Proceed
Version History5.0 (July 2022)
No release notes found
4.0 (June 2022)
No release notes found
3.0 (April 2022)
No release notes found
2.0 (May 2020)
No release notes found