Agents can use AI to summarise the ticket conversation, analyze the sentiment of the conversation with an emoji on their screen. Agents can also generate context aware automated replies in a few seconds using the power of AI. TicketGPT can transform your support agents into superheroes. Note: For enterprise grade usage and accuracy, please consider using TicketGPT PRO version listed in marketplace.

Log in using your OpenAI account to generate an API key at https://platform.openai.com/playground. (You'll need to sign up using your organization's name and set up a USD 10 billing for a better experience). OpenAI Model - We recommend using the GPT-3.5 model. If your ticket conversation spans across thousands of words, consider selecting models with 16K/32K context. Larger models can analyze more content, but please keep in mind that pricing for larger contexts can be slightly higher. Generate an API key for Freshdesk at https://support.freshdesk.com/en/support/solutions/articles/215517-how-to-find-your-api-key. Domain - Please enter your <yourdomain>.freshdesk.com.