TicketGPT Freshdesk
Not governed by Freshworks Freddy AIAs a reminder, the way in which a given App within the Freshworks Marketplace processes, transmits, uses, and retains data (including in the context of artificial intelligence (AI) related features) is defined by the license terms offered by the relevant third-party licensor of that App.
Effortlessly summarize conversation, analyze sentiments & auto-reply to tickets in Freshdesk
Published by Pravar Pro(about 1 year ago)
By clicking on "Install", you acknowledge and agree that your access and use of this application will be governed by the developer's terms of service and privacy policy. Freshworks may share your contact and usage information with the developer.
Agents can use AI to summarise the ticket conversation, analyze the sentiment of the conversation with an emoji on their screen. Agents can also generate context aware automated replies in a few seconds using the power of AI.
TicketGPT can transform your support agents into superheroes.
Note: For enterprise grade usage and accuracy, please consider using TicketGPT PRO version listed in marketplace.
Sign in to review app
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Log in using your OpenAI account to generate an API key at https://platform.openai.com/playground.
(You'll need to sign up using your organization's name and set up a USD 10 billing for a better experience).
OpenAI Model - We recommend using the GPT-3.5 model. If your ticket conversation spans across thousands of words, consider selecting models with 16K/32K context. Larger models can analyze more content, but please keep in mind that pricing for larger contexts can be slightly higher.
Generate an API key for Freshdesk at https://support.freshdesk.com/en/support/solutions/articles/215517-how-to-find-your-api-key.
Domain - Please enter your <yourdomain>.freshdesk.com.
Data Management and Storage
Does your app use AI or GenAI features?
NA
Does your app use "Freshworks AI powered features or Freddy AI" and comply with Freshworks AI powered features and Freddy AI terms?
NA
Does your app collect / process any End-User data?
NA
Does your app store any End-User data?
NA
Does your app share End-User Data with any third party entities?
NA
NA
Can the End-User data be exported?
NA
Can End-User data be accessed through your app logs?
NA
Is the End-User data encrypted at rest?
NA
Is the End-User data encrypted in transit?
NA
Does your app adhere to the OWASP (Open Web Application Security Project) security standard?
NA
Does your app permanently delete the customer data as soon as the customer uninstalls the app?
NA
Does your app allow customers to request a custom End-User Data retention period?
NA
For more information related to privacy and security, reach out to developer support
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Version History3.0 (November 2023)
Updating the pricing model for the TicketGPT Freshdesk
2.0 (November 2023)
Using server method invocation since request templates of freshworks seems to have a limitation of only 5 secs and OpenAI calls are mostly taking more than 5 secs.