Get more out of your Freshworks products

Effortlessly summarize conversation, analyze sentiments & auto-reply to tickets in Freshdesk

Paid

Not governed by Freshworks Freddy AI

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Overview

Reviews

How to install?

Agents can use AI to summarise the ticket conversation, analyze the sentiment of the conversation with an emoji on their screen. Agents can also generate context aware automated replies in a few seconds using the power of AI. TicketGPT can transform your support agents into superheroes. Note: For enterprise grade usage and accuracy, please consider using TicketGPT PRO version listed in marketplace.

Data Management and Storage

Please reach out to developer support for any info related to User Data Management

No reviews available for this app.

Log in using your OpenAI account to generate an API key at https://platform.openai.com/playground. (You'll need to sign up using your organization's name and set up a USD 10 billing for a better experience). OpenAI Model - We recommend using the GPT-3.5 model. If your ticket conversation spans across thousands of words, consider selecting models with 16K/32K context. Larger models can analyze more content, but please keep in mind that pricing for larger contexts can be slightly higher. Generate an API key for Freshdesk at https://support.freshdesk.com/en/support/solutions/articles/215517-how-to-find-your-api-key. Domain - Please enter your <yourdomain>.freshdesk.com.