Advanced SMS Alerts
Verified by FreshworksSend SMS using Twilio, MessageBird, ClickSend and more when automation rules are satisfied.
Published by Taroo(about over 1 year ago)
By clicking on "Install", you acknowledge and agree that your access and use of this application will be governed by the developer's terms of service and privacy policy. Freshworks may share your contact and usage information with the developer.
Advanced SMS Alerts allows you to send SMS alerts to your customers or team members when automation rules are satisfied.
You can automatically send your customers timely updates about their tickets whenever they meet certain criteria.
Use preset actions in your automations to
➡ Send an SMS using Twilio, MessageBird or ClickSend
➡ Send a reply on the ticket
➡ Add a tag to the ticket
➡ Set ticket priority
And much more...
What's more? You can configure your own actions. Using HTTP Request you can call any URL with a custom payload.
Use placeholders like Contact Name, Contact Email, Ticket ID, Ticket Subject, etc. in your actions.
Here are some use-cases:
➡ Send an SMS to the customer when a ticket is created or resolved
➡ Send a reply via email AND send an SMS when the status of the ticket changes
➡ Send a WhatsApp proactive message to the customer when a ticket is resolved
➡ Add a row to a Google Sheet when a ticket is created
➡ Send a message on a Slack channel when a ticket is created
And much, much more...
To install this app you will need to validate your Freshdesk account.
➡ Freshdesk Domain: Entire domain name of your Freshdesk account. For example, contosoapp.freshdesk.com.
➡ Freshdesk API Key: How to find your API Key?
https://support.freshdesk.com/en/support/solutions/articles/215517-how-to-find-your-api-key
1. Login in to your Freshdesk account
2. Click on your profile picture on the top right and select 'Profile Settings'
3. In the sidebar on the right, you will find the API Key
4. Copy-paste this and verify your Freshdesk account
Verify your Freshdesk credentials and click Install.
Data Management and Storage
Does your app use AI or GenAI features?
NA
Does your app use "Freshworks AI powered features or Freddy AI" and comply with Freshworks AI powered features and Freddy AI terms?
NA
Does your app collect / process any End-User data?
NA
Does your app store any End-User data?
NA
Does your app share End-User Data with any third party entities?
NA
NA
Can the End-User data be exported?
NA
Can End-User data be accessed through your app logs?
NA
Is the End-User data encrypted at rest?
NA
Is the End-User data encrypted in transit?
NA
Does your app adhere to the OWASP (Open Web Application Security Project) security standard?
NA
Does your app permanently delete the customer data as soon as the customer uninstalls the app?
NA
Does your app allow customers to request a custom End-User Data retention period?
NA
For more information related to privacy and security, reach out to developer support
Log in to install this app
Enter your Freshdesk URL to proceed
https://
Proceed
Version History5.0 (September 2023)
Automatically prefill product credentials during app installation
4.0 (May 2023)
- Improved logging for better troubleshooting.
- Under-the-hood improvements
3.0 (February 2023)
No release notes found
2.0 (February 2023)
No release notes found