Ticket Conversation Customizations
Verified by FreshworksProvide quick customizations for agents viewing their day to day ticket conversations
Published by Freshworks(about almost 7 years ago)
By clicking on "Install", you acknowledge and agree that your access and use of this application will be governed by the developer's terms of service and privacy policy. Freshworks may share your contact and usage information with the developer.
Installing Ticket Conversation Customizations app will give admins two options to control how their agents view ticket conversations -
- View latest interaction on the top
Ticket conversations are added in a chronological order with the latest interaction appended to the bottom of the thread. Enabling this option will reverse the order and agent sees the latest interaction on the top (just below the ticket subject and description).
- Expand all conversations on a ticket
Ticket conversation shows the last 3 interactions on a ticket and groups the older ones under “Expand” option. Enabling this option expands all the interactions by default.
2.1k installs
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1. Head over to the Admin tab in Freshservice.
2. Under the Helpdesk Productivity tab, click on the “Apps” icon and goto “Get more Apps”.
3. When you find Expand Conversation Customizations app, simply click on the icon and hit install.
4. Chose which customizations you want to apply and Click on Save.
Data Management and Storage
Does your app use AI or GenAI features?
NA
Does your app use "Freshworks AI powered features or Freddy AI" and comply with Freshworks AI powered features and Freddy AI terms?
NA
Does your app collect / process any End-User data?
NA
Does your app store any End-User data?
NA
Does your app share End-User Data with any third party entities?
NA
NA
Can the End-User data be exported?
NA
Can End-User data be accessed through your app logs?
NA
Is the End-User data encrypted at rest?
NA
Is the End-User data encrypted in transit?
NA
Does your app adhere to the OWASP (Open Web Application Security Project) security standard?
NA
Does your app permanently delete the customer data as soon as the customer uninstalls the app?
NA
Does your app allow customers to request a custom End-User Data retention period?
NA
For more information related to privacy and security, reach out to developer support
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Version History3.0 (September 2021)
No release notes found
2.0 (September 2021)
No release notes found