Ticket Schedules
Effortlessly schedule your tickets at regular intervals, making ticket management a breeze.
Paid
Verified by Freshworks
App has been reviewed by Freshworks and found to be compliant with our Marketplace coding and security guidelines
By clicking on "Install", you acknowledge and agree that your access and use of this application will be governed by the developer's terms of service and privacy policy. Freshworks may share your contact and usage information with the developer.
We implemented user-level access for the application. Users can define this access on the settings page during installation and modify it later on the same page.
Create : With create access, they can create schedules.
View : With view access, they can view all schedules.
Edit : With edit access, they can edit all schedules.
Delete : With delete access, they can delete all schedules.
Full access : With full access, they can view all modules in the app (executed schedules and deleted schedules) and perform all the above operations.
Once the app is installed, based on their access level, the users of the organization will be able to:
1. Create a custom scheduler at the intervals that best suite your business.
2. with all the necessary ticket fields populated customizing the ticket content becomes a breeze.
3. Edit the created schedulers when necessary
4. Keep track of existing schedules and also the schedules that got successfully triggered.
5. Track completed schedules in the deleted schedules space
Sign in to review app
3
5
4
3
2
1
1. Open the Ticket Scheduler app from your gallery
2. Enter the Freshdesk API key and domain URL to complete the installation
3. The full app gets installed and the same can be found under the settings gear Icon.
4. Click on the app to create schedules.
Data Management and Storage
Does your app use AI or GenAI features?
No
Does your app use "Freshworks AI powered features or Freddy AI" and comply with Freshworks AI powered features and Freddy AI terms?
No
Does your app collect / process any End-User data?
No
Does your app store any End-User data?
No
Does your app share End-User Data with any third party entities?
No
No
Can the End-User data be exported?
No
Can End-User data be accessed through your app logs?
No
Is the End-User data encrypted at rest?
No
Is the End-User data encrypted in transit?
No
Does your app adhere to the OWASP (Open Web Application Security Project) security standard?
No
Does your app permanently delete the customer data as soon as the customer uninstalls the app?
Yes
Does your app allow customers to request a custom End-User Data retention period?
No
App Info
Published by V Tecknologies
about 1 month ago
Version: 5.0 Version History
Supported for
Categories
Similar Apps
View More
Need help?
Log in to install this app
Enter your Freshdesk URL to proceed
https://
Proceed
Version History
Version 5.0
Released on Oct 08, 2024
Implemented yearly schedule and made some UI changes
Version 4.0
Released on Jul 04, 2024
Bug Fixes:
1.If any of the ticket fields are marked as mandatory after the schedule creation, the ticket creation for that particular schedule will fail. Therefore, we are showing the error message for the failed API request on the Executed Schedules page.
2.If any of the ticket fields were deleted or archived after the schedule was created, the ticket creation for that particular schedule would fail. Now that we have fixed this issue, ticket creation will be completed without fail, even if ticket fields are deleted.
New Feature:
We implemented user-level access for the application. The app user can define this access on the settings page during installation, and they can modify this configuration after the app installation on the settings page.
Create : With create access, they can create schedules.
View : With view access, they can view all schedules.
Edit : With edit access, they can edit all schedules.
Delete : With delete access, they can delete all schedules.
Full access : With full access, they can view all modules in the app (executed schedules and deleted schedules) and perform all the above operations.
Version 3.0
Released on Sep 25, 2023
Inconsistency app loader issue fixes.
Version 2.0
Released on Sep 08, 2023
Inconsistancy in app loading Bug Fixed