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Ticket time entry Customizations

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Provide quick customizations for agents regarding how they track time on their tickets.
Published by Freshworks(about 7 years ago)
Free
3.3 (3)
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500+
Version History
Version 1.0
Supported for
freshservice iconFreshservice
By clicking on "Install", you acknowledge and agree that your access and use of this application will be governed by the developer's terms of service and privacy policy. Freshworks may share your contact and usage information with the developer.
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OverviewRatings and ReviewInstallation InstructionsPrivacy & Security
Installing Ticket time entry Customizations app will give admins option to tweak time entry properties and how add the entries on the tickets - - Make time entries non-billable by default Time entries on tickets are marked billable by default. Enabling this option would uncheck the Billable option and make all time entries non-billable by default.
3.3
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500+ installs
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3
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3
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2
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Kelly Crabbé
Jonathan Gully
Helder Melendez
1. Head over to the Admin tab in Freshservice. 2. Under the Helpdesk Productivity tab, click on the “Apps” icon and goto “Get more Apps”. 3. When you find Ticket time entry Customizations app, simply click on the icon and hit install. 4. Chose which customizations you want to apply and Click on Save.
The information listed below is provided by the App Developer Partner pertaining to the data privacy policies of the latest app version available on the Freshworks Marketplace. The App Developer Partner is solely responsible for the accuracy of the information provided.
What is End-User data?
Any information that is generated or provided by individuals while using your apps in connection with Freshworks products.
Data Management and Storage
Does your app use AI or GenAI features?
NA
Does your app use "Freshworks AI powered features or Freddy AI" and comply with Freshworks AI powered features and Freddy AI terms?
NA
Does your app collect / process any End-User data?
NA
Does your app store any End-User data?
NA
Does your app share End-User Data with any third party entities?
NA
Does your app transfer European Economic Area (EEA) residents’s End-User Data outside of the EEA?
NA
Can the End-User data be exported?
NA
Can End-User data be accessed through your app logs?
NA
Is the End-User data encrypted at rest?
NA
Is the End-User data encrypted in transit?
NA
Does your app adhere to the OWASP (Open Web Application Security Project) security standard?
NA
Does your app permanently delete the customer data as soon as the customer uninstalls the app?
NA
Does your app allow customers to request a custom End-User Data retention period?
NA
For more information related to privacy and security, reach out to developer support
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This is the first version. Release notes not yet available.
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