Effortlessly summarize conversations, analyze sentiments & auto-reply to tickets.
Paid
Not governed by Freshworks Freddy AI
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Agents can use AI to summarise a ticket conversation, analyse and display/ exhibit the sentiment of the conversation with an emoji on their screen. Agents can also generate context-aware automated replies in a few seconds using the power of AI.
Note: Please use the TicketGPT PRO version for enterprise grade usage and better accuracy.
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Log in using your OpenAI account to generate an API key at https://platform.openai.com/playground.
(You'll need to sign up using your organization's name and set up a USD 10 billing for a better experience).
OpenAI Model - We recommend using the GPT-3.5 model. If your ticket conversation spans across thousands of words, consider selecting models with 16K or 32K context. Larger models can analyze more content, but please keep in mind that pricing for larger contexts can be slightly higher.
Generate an API key for FreshService at https://support.freshservice.com/en/support/solutions/articles/50000000306-where-do-i-find-my-api-key-
Domain - Please enter your <yourdomain>.freshservice.com.
The information listed below is provided by the App Developer Partner pertaining to the data privacy policies of the latest app version available on the Freshworks Marketplace. The App Developer Partner is solely responsible for the accuracy of the information provided.
What is End-User data?
Any information that is generated or provided by individuals while using your apps in connection with Freshworks products.
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Version History
Version 3.0
Released on Dec 01, 2023
Updating the pricing model for TicketGPT Freshservice
Version 2.0
Released on Nov 16, 2023
SMI based execution of OpenAI calls to avoid Freshworks request template limitations.
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