Freshworks Marketplace

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Easy to install, secure AI offering for effortless ticket summaries, sentiments & replies

Paid

Verified by Freshworks

By clicking on "Install", you acknowledge and agree that your access and use of this application will be governed by the developer's terms of service and privacy policy. Freshworks may share your contact and usage information with the developer.

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Overview

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Privacy & Security

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No need for any separate AI account for installation. All in one app. We used a dedicated Azure based AI service for this app which ensures enterprise grade best practices with a quick response time for all AI calls. Agents can use AI to summarise the ticket conversation, analyze the sentiment of the conversation with an emoji on their screen. Agents can also generate context aware automated replies in a few seconds using the power of AI. TicketGPT PRO can transform your support agents into superheroes!

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No need for any OpenAI/ AI account mapping. Just configure your Freshdesk API key, domain. Generate an API key for Freshdesk at https://support.freshdesk.com/en/support/solutions/articles/215517-how-to-find-your-api-key. Domain - Please enter your <yourdomain>.freshdesk.com.

The information listed below is provided by the App Developer Partner pertaining to the data privacy policies of the latest app version available on the Freshworks Marketplace. The App Developer Partner is solely responsible for the accuracy of the information provided.

What is End-User data?

Any information that is generated or provided by individuals while using your apps in connection with Freshworks products.

Data Management and Storage

Does your app use AI or GenAI features?

Does your app use "Freshworks AI powered features or Freddy AI" and comply with Freshworks AI powered features and Freddy AI terms?

Does your app collect / process any End-User data?

Does your app store any End-User data?

Does your app share End-User Data with any third party entities?

Does your app transfer European Economic Area (EEA) residents’s End-User Data outside of the EEA?

Can the End-User data be exported?

Can End-User data be accessed through your app logs?

Is the End-User data encrypted at rest?