The Freshchat-TikTok Shop Chat channel integration is a communication tool that enables businesses to connect with their customers who use the TikTok App to buy products. This integration combines the capabilities of Freshchat, a modern messaging software, with TikTok Seller Chat, a popular web application instant messaging tool. This makes tracking and responding to customer inquiries and support requests easier. Integrating with TikTok Shop Chat enables customer queries to be handled much more easily. TikTok Shop Chat is a popular messaging app used in multiple regions, such as the UK and top Asian Countries, where TikTok Vendors use it to resolve customers' issues and doubts. This integration allows businesses to engage with their customers more naturally and conveniently, improving customer satisfaction and loyalty.

We request you to follow the instructions carefully in the given order, since the app installation flow is important. Here are step-by-step instructions for installing and configuring the Freshchat-TikTok Shop Chat channel integration: 1) Authorize the service: The very first thing you should do is authorize the app in your TikTok Shop Seller Center Account. Ensure you install the app in the Freshchat Account only after authorizing the app in the TikTok Shop Account. 2) Sign up or log in to Freshchat: Login into your Freshchat account. If you are new to Freshchat, follow the instructions to create a new account. 3) Install the Freshchat- TikTok Shop Chat integration app: After login, navigate to the Freshchat marketplace, select the Tiktok Shop Channel App, and fill in the required credentials & details. 4) Fill in the Freshchat domain name and API token: Navigate to the "Admin settings" page and then "Personal Settings" > "API Settings". For more information, refer https://crmsupport.freshworks.com/en/support/solutions/articles/50000002503-how-to-find-my-api-key . 5) Fill in the TikTok Shop Chat details: Next, enter your Shop Code. You can obtain the shop code from the TikTok Shop Seller Center, on the top right side, by clicking your shop logo. 6) Select the required Freshchat Channel: Finally, select the required Freshchat Channel from the dropdown list provided. This will allow you to specify which channel the integration will use to communicate with customers. 7) Save the configuration: After filling in all the required details, click on "Save" to complete the configuration process. That's it! Your Freshchat-TikTok Shop Chat Channel integration is now configured and ready to use. You can start using the integration to communicate with your TikTok customers. NOTE: If you have uninstalled your app from your Freshchat Account and are planning on reinstalling it, always reauthorize your app or service from your Tiktok Shop Account and only then reinstall it in your Freshchat Account.