Timely makes every second you spend in Freshservice accountable: * Track all the time you spend in Freshservice * Quantify resources spent on customer service * Manage your net non-billable internal time * Monitor your company’s communications burden * Optimize team productivity and time efficiency And it’s completely automatic. No interrupting tasks to manage timers; Timely tracks all the time you spend in Freshservice in the background while you work. Using that data, its AI then works out what you were working on and drafts time sheet entries for you. You just need to click a button to review and approve its suggestions to add them to your timesheet. The algorithm learns from every edit you make, so within a few weeks you can offload time sheet creation to Timely with minimal manual correction. Managers get a complete account of their business’s time data; employees get more time to spend on actual productive work in Freshservice.