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Install
OverviewRatings and ReviewInstallation InstructionsPrivacy & Security
In Freshservice, by default, the visibility of notes is Private. Service desk agents, who need their notes to be public, have to click on the visibility button every time they add a note. To avoid this repetitive task, this app toggles the default to Public.
Service desk administrator can toggle it back to Private at any point in time.
Works great, just wish it worked on change ticket types too
Manuel Rodriguez
over 1 year ago
Works great!
Bryn Swan
over 1 year ago
Works exactly as described - no muss no fuss 5/5 - allows me to set the default to Public for all notes in our instance of Fresh Service. Great work! TY for sharing such a useful app!
Sjoerd Brasser
over 1 year ago
I was expecting this to be some configuration parameter but it turned out to be that I needed this App.
It is working without any problems from the moment I installed it
1. Head over to the Admin tab in Freshservice.
2. Under the Helpdesk Productivity tab, click on the “Apps” icon and go to “Get More Apps”.
3. When you find "Toggle Note visibility to Public" app, simply click on the icon and hit install.
4. By drop down would default to "Public" visibility.
5. Click on "Install".
The information listed below is provided by the App Developer Partner pertaining to the data privacy policies of the latest app version available on the Freshworks Marketplace. The App Developer Partner is solely responsible for the accuracy of the information provided.
What is End-User data?
Any information that is generated or provided by individuals while using your apps in connection with Freshworks products.
Not an Admin? Share this app with your admin to install it for you.
Version History
3.0 (April 2023)
Bug : If the user clicks the "Add Note" button before the app loads, the app will fail to set the note type.
2.0 (February 2020)
No release notes found
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