Trustpilot Multistore
Verified by FreshworksAutomatically create Freshdesk tickets for every review of your service on Trustpilot.
Published by Spritle Software(about 10 months ago)
By clicking on "Install", you acknowledge and agree that your access and use of this application will be governed by the developer's terms of service and privacy policy. Freshworks may share your contact and usage information with the developer.
This integration enables the seamless creation of Freshdesk tickets from customer reviews posted on Trustpilot. When a ticket is generated, agents can promptly respond to the review directly within Freshdesk. The agent's reply is then automatically appended to the corresponding Trustpilot review. Subsequent replies from the reviewer are captured within the Freshdesk ticket, ensuring that no feedback or review goes unnoticed by your team. This app guarantees that your team stays on top of customer feedback, enhancing communication and responsiveness.
Features :
Convert customers into leads
Manage multiple locations/accounts
Dashboard Report
Benefits :
Streamline customer feedback
Integrate Trustpilot reviews with Freshworks
Respond efficiently from Freshworks
Never miss valuable customer input
Limitations :
The application won't support the emoji
Once the app gets uninstalled and reinstalled existing reviews may get the effect of updating the ticket process
Dashboard support is not available for Freshchat
How to Install:
The user should configure the Freshdesk API key and Subdomain
Navigate to Configuration and click the Refresh button and Select the type of Channel and click save button to complete the configuration setup
Navigate to the Trustpilot account and click the Add Trustpilot account ( Page will redirect to the Trustpilot login to connect the trustpilot account.
Navigate to the Trustpilot Location and click the Refresh button, Then Enable to Location and select the ratings for ticket creation process in to Freshdesk
Click the Install button to complete the overall installation
More Info: https://saasly.in/apps/userguide/how-to-install-trustpilot-multistore-in-freshworks
Data Management and Storage
Does your app use AI or GenAI features?
No
Does your app use "Freshworks AI powered features or Freddy AI" and comply with Freshworks AI powered features and Freddy AI terms?
No
Does your app collect / process any End-User data?
Yes
What End-User data does your app collect/process?
The app collects Freshworks credentials & Trustpilot credentials
What is the purpose of collecting/processing the data?
Trustpilot credentials - The user will get the review.
Freshworks credentials - The user will create a ticket for review pulled in the Trustpilot.
Does your app store any End-User data?
Yes
What End-User data does your app store?
The app collects Freshworks credentials & Trustpilot credentials
Countries where data is stored
Netherlands
What is the purpose of storing the data?
Trustpilot credentials - The user will get the review.
Freshworks credentials - The user will create a ticket for review pulled in the Trustpilot.
Does your app share End-User Data with any third party entities?
No
No
Can the End-User data be exported?
No
Can End-User data be accessed through your app logs?
No
Is the End-User data encrypted at rest?
No
Is the End-User data encrypted in transit?
Yes
Elaborate the encryption methodology adopted
The application domain has an SSL Certificate
Does your app adhere to the OWASP (Open Web Application Security Project) security standard?
No
Does your app permanently delete the customer data as soon as the customer uninstalls the app?
Yes
Does your app allow customers to request a custom End-User Data retention period?
No
Log in to install this app
Enter your Freshsales Suite URL to proceed
https://
Proceed
Version History
This is the first version. Release notes not yet available.