This integration enables the seamless creation of Freshdesk tickets from customer reviews posted on Trustpilot. When a ticket is generated, agents can promptly respond to the review directly within Freshdesk. The agent's reply is then automatically appended to the corresponding Trustpilot review. Subsequent replies from the reviewer are captured within the Freshdesk ticket, ensuring that no feedback or review goes unnoticed by your team. This app guarantees that your team stays on top of customer feedback, enhancing communication and responsiveness. Features : Convert customers into leads Manage multiple locations/accounts Dashboard Report Benefits : Streamline customer feedback Integrate Trustpilot reviews with Freshworks Respond efficiently from Freshworks Never miss valuable customer input Limitations : The application won't support the emoji Once the app gets uninstalled and reinstalled existing reviews may get the effect of updating the ticket process Dashboard support is not available for Freshchat

How to Install: The user should configure the Freshdesk API key and Subdomain Navigate to Configuration and click the Refresh button and Select the type of Channel and click save button to complete the configuration setup Navigate to the Trustpilot account and click the Add Trustpilot account ( Page will redirect to the Trustpilot login to connect the trustpilot account. Navigate to the Trustpilot Location and click the Refresh button, Then Enable to Location and select the ratings for ticket creation process in to Freshdesk Click the Install button to complete the overall installation More Info: https://saasly.in/apps/userguide/how-to-install-trustpilot-multistore-in-freshworks