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Twilio Bulk SMS

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Activate SMS in Freshdesk to send personalized single/bulk messages, and track all messages.
Published by Oapps(about 1 year ago)
Paid
Version History
Version 2.0
Supported for
freshdesk iconFreshdesk
By clicking on "Install", you acknowledge and agree that your access and use of this application will be governed by the developer's terms of service and privacy policy. Freshworks may share your contact and usage information with the developer.
OverviewRatings and ReviewInstallation InstructionsPrivacy & Security
Enhance your global client communication with Twilio SMS/MMS integration for Freshdesk. Send and receive customized SMS/MMS messages swiftly to streamline your business interactions. Outbound Messaging: Easily dispatch SMS/MMS messages using the Outbound initiator, and they will be automatically logged as tickets. Inbound Messaging: Receive SMS/MMS messages from any phone number directly within Freshdesk messaging. Message History: All incoming and outgoing messages are automatically cataloged under their corresponding tickets for easy reference. Bulk Messaging: Effortlessly transmit personalized bulk messages with just a few clicks.
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1. Enter your Twilio Account SID. 2. Enter your Twilio Auth Token. 3. Click Save. 4. Enter your Freshdesk domain i.e oappsxyz.freshdesk.com - 1. Do not include HTTP or HTTPS 2. Do not provide some other domain that is not related to yours. 5. Enter your Freshdesk API Key. 1. Login into your Freshdesk account. 2. Click profile settings. 3. The Freshdesk API key is displayed on the right side. 6. Click Save 7. Click Add Phone 1. Enter a phone name, for example US Support, Sales, etc 2. Select the number. 3. Click the Add button. 8. Repeat the above process if you add multiple numbers. 9. Click the Install button at the bottom to complete the Twilio configuration.
The information listed below is provided by the App Developer Partner pertaining to the data privacy policies of the latest app version available on the Freshworks Marketplace. The App Developer Partner is solely responsible for the accuracy of the information provided.
What is End-User data?
Any information that is generated or provided by individuals while using your apps in connection with Freshworks products.
Data Management and Storage
Does your app use AI or GenAI features?
NA
Does your app use "Freshworks AI powered features or Freddy AI" and comply with Freshworks AI powered features and Freddy AI terms?
NA
Does your app collect / process any End-User data?
NA
Does your app store any End-User data?
NA
Does your app share End-User Data with any third party entities?
NA
Does your app transfer European Economic Area (EEA) residents’s End-User Data outside of the EEA?
NA
Can the End-User data be exported?
NA
Can End-User data be accessed through your app logs?
NA
Is the End-User data encrypted at rest?
NA
Is the End-User data encrypted in transit?
NA
Does your app adhere to the OWASP (Open Web Application Security Project) security standard?
NA
Does your app permanently delete the customer data as soon as the customer uninstalls the app?
NA
Does your app allow customers to request a custom End-User Data retention period?
NA
For more information related to privacy and security, reach out to developer support
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Version HistoryVersion History
2.0 (October 2023)
Moved to latest freshdesk SDK Account verification issue fixes done
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