Twilio SMS Tickets
Verified by FreshworksSend & Receive Twilio SMS messages as freshdesk tickets.
Published by Ulgebra(about over 3 years ago)
By clicking on "Install", you acknowledge and agree that your access and use of this application will be governed by the developer's terms of service and privacy policy. Freshworks may share your contact and usage information with the developer.
Using this application you can get your Twilio SMS messages inside freshdesk.
Features of this application:
1. Receive Twilio SMS as tickets
2. Receive Twilio SMS of same customer as notes under single ticket
3. Send SMS reply to customer from a ticket by adding a public note in twilio ticket.
4. Initiate SMS to any contact from ticket or contact page.
Note:
This app contains in-app pricing which has to be purchased from our app store by following this URL https://store.ulgebra.com/?product_id=prod_JRKHRtkvz8WYpz
100+ installs
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1. Install the app in freshdesk
2. Sign up for Twilio account
3. Provide Twilio SID and Authtoken.
4. Provide freshdesk and Twilio credentials in extension settings page.
5. Follow the steps given in extension settings page.
6. After configuration you will be able to receive SMS sent to the numbers which are added to Ulgebra Integration Service in Twilio.
7. Inside any twilio ticket, add a public note for reply which will be sent via twilio as SMS.
Data Management and Storage
Does your app use AI or GenAI features?
NA
Does your app use "Freshworks AI powered features or Freddy AI" and comply with Freshworks AI powered features and Freddy AI terms?
NA
Does your app collect / process any End-User data?
NA
Does your app store any End-User data?
NA
Does your app share End-User Data with any third party entities?
NA
NA
Can the End-User data be exported?
NA
Can End-User data be accessed through your app logs?
NA
Is the End-User data encrypted at rest?
NA
Is the End-User data encrypted in transit?
NA
Does your app adhere to the OWASP (Open Web Application Security Project) security standard?
NA
Does your app permanently delete the customer data as soon as the customer uninstalls the app?
NA
Does your app allow customers to request a custom End-User Data retention period?
NA
For more information related to privacy and security, reach out to developer support
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Version History
This is the first version. Release notes not yet available.